How do I send a diagnostic?

How do I send a requested diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue.

A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder.

To send a diagnostic:


On Windows:

  • Open up the odrive tray menu, located in the Windows taskbar
  • Click on “Send diagnostics”, located at the bottom of the menu.
  • Click on “Send Report” to send the diagnostic and create the local “current_odrive_status.txt” file.
    windows_diagnostic

On MacOS:

  • Open up the odrive tray menu, located in the MacOS taskbar
  • Click on “Send diagnostics”, located at the bottom of the menu.
  • Click on “Send Report” to send the diagnostic and create the local “current_odrive_status.txt” file.
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