I have the same plan (Grandfathered Unsync Subscription|) but recently it stoped working. I tryed to refresh the subscription and logoff/login but no results. Information: prod 7284 System Mac Mini 2010 MacOS 10.13.6 (17G14042)

Hi @douglasn , It sounds like the context menu options are not showing-up, so that is what we will address first. It may be that something is interfering with the Finder extensions, or they’ve been disabled. You can check this by doing the following: Click on the Apple Menu in the upper-left corner of the screen. Select “System Preferences” from the dropdown menu. Click on “Extensions” in the System Preferences window. In the left sidebar, select “Finder.” Toggle the on/off switch next to the odrive extension and make sure it ends up being enabled. The switch is located to the right of each extension name. You may also want to try disabling any other extensions, as those could be interfering in some way A Finder relaunch may also be needed (hold down the “option” button and right-click on the Finder icon in the Dock and select “Relaunch”). Just let me know if you have any questions.

Grandfathered Unsync Issues

Troubleshooting

Tony May 19, 2023, 6:38pm 2

Hi @douglasn,
I had the account team take a look, and you still have the grandfathered subscription.

Are you seeing a pop-up error? If so, what does it say?
Can you send a diagnostic from the odrive tray menu?