SFTP error when creating remote folder

[Tony]

Hi @ergolds,
The issue with the user above was actually resolved with a new version of software, although you would already have that version.

In that case, the server was behaving badly with session handling, so we made a compensating adjustment to the integration. Your issue is likely different.

As a start, see if increasing the connection limit in the integration setup. To do this:

1. Go to odrive | Sign in
2. Click on the “V” icon next to your integration and select “EDIT”
3. Increase “CONCURRENT CONNECTIONS” to “10” or more.
4. Save the change
5. Restart the odrive desktop client.

If the issue persists, please send a diagnostic from the odrive tray menu and let me know.

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…