Resolving the infamous "not allowed" error

[Tony]

Hi @matt.nye,
Thanks for the reply.

Let’s try the following steps:
1
Make sure you are on the latest version, as this will have the best diagnostics abilities for troubleshooting. To update to the latest version:

• Exit odrive from the odrive tray menu
• Download the latest version from here: Set Up Your odrive
• Install

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2
After updating, wait about an hour to make sure everything is initialized and scanned and then send a diagnostic from the odrive tray menu.

See this post for instructions on sending a diagnostic:

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…

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3
Just let me know when you’ve gone through the steps above. I can take a look at the diagnostic and should be able to quickly help you get any issues resolved.