Encryptor folder does not show up

[Tony]

Hi @juanobregonmazo,

@juanobregonmazo

Is it just enough to delete the Encryptor configuration through the Account setup web page?

No, the data is stored encrypted on your remote storage, so you will need to download it all to have it decrypted.

Can you send a diagnostic from the odrive tray menu and I can take a look at the errors you are seeing?

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…

Also, have you checked your MacOS Trash to make sure the original deleted Encryptor folder is not there?
A search on your system for “Encryptor” may also be helpful, if the folder was accidentally moved to another location. If you had this data locally, before, it could help to shortcut the re-download process.