I have 200+ deleted files. Whenever I click “Empty trash” (or “Restore All Trashed Items”), it doesn’t do this. I can only delete files one by one going Trash → clicking on the file → pressing “Sync Delete”. The same thing for restoring. I’m trying to sync with Microsoft OneDrive. Other files are not affected (e.g. new files that I create sync to OneDrive fine). I’m using Windows 10, odrive 7123 update: upgrading to 7163 doesn’t seem to fix the issue, after deletes it just says “x new deletes in trash”. Still can’t clear them.

Hi @lance_abel , Sorry for the confusion. The mass restore method wasn’t optimized like the empty trash was. This new version gives restore all the same treatment : Looking at the diagnostic (you can see this in the “current_odrive_status.txt” log), there are 30858 items in the trash. This latest version will allow you to restore all of them, if you want. It looks like the empty trash you performed was deleting lots of items, but eventually hit a network exception, which aborted the process. That is why you were seeing items reappear in the trash, since it wasn’t able to finish the process and was re-queuing the items it didn’t get to. We’ll look at this, as well, and see if there is a better way to handle this. Did you happen to see a pop-up stating there was an error emptying the trash?

Can only delete or restore one file at a time

Troubleshooting

Tony July 28, 2022, 7:04am 2

Hi @lance_abel,
Can you send a diagnostic from the odrive tray menu so that we can take a closer look?