Getting lots of duplicates and "urgent notice" message: "there are items that have been unable to sync for a prolonged period of time"

[Tony]

Hi @oma2000,
The tmpXX files are not created by odrive, but Microsoft will create temporary files during the upload process and then rename them after completion. The temporary names vary, depending on the service.

It sounds like the file may be uploaded completely and then Microsoft is rejecting the final “commit” of that file.

Are you able to upload one of these files from their web client?

Can you send a diagnostic from the odrive tray menu, so I can take a closed look?

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…