Odrive frequently not running

[Tony]

Hi @scott3,
We can certainly investigate. We haven’t had any crash reports for a couple of years now, so there may be something else at play here.

Can you please do the following?

1. Send a diagnostic from the odrive tray menu:

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…

2. Type console into Spotlight to find and open the console. You will see “Crash Reports” listed in the left-hand column. If there are any listed for odrive, right-click on it and select “Reveal in Finder”, then upload it here so that we can take a look.

Just let me know when you are able to get to the items above.