I am having trouble syncing my folders. It was working great for months when one morning I got an error notification “Cannot be synced at this time.” My companies IT department was not able to figure out the solution and recommended I reach out to Odrive.

Hi @tbruner , Thanks for sending that! The issue is that the company name in Procore was renamed back in February. odrive tried to rename the local folder, but it wasn’t able to because of opened files inside the folder: 07 Feb 10:25:03AM ERROR Failed Move (Remote to Local) for Item: C:\Users\tbruner\odrive\Procore\ WhiteCon to C:\Users\tbruner\odrive\Procore/WCGConst 07 Feb 10:25:03AM ERROR Unable to sync remote move of C:/Users/tbruner/odrive/Procore/WhiteCon to C:/Users/tbruner/odrive/Procore/WCGConst, Please close all open files/folders to allow the move. There was several notification pop-ups that were displayed at the time, but it is possible they were missed. For example: 07 Feb 10:27:12AM INFO Notification sent (urgent): Unable to sync remote move of C:/Users/tbruner/odrive/Procore/WhiteCon to C:/Users/tbruner/odrive/Procore/WCGConst, Please close all open files/folders to allow the move. 07 Feb 02:25:41PM INFO Notification sent (urgent): There are items that have been u…

Trouble Syncing Folders

Troubleshooting

Tony March 21, 2024, 4:07pm 2

Hi @tbruner,
Can you send over a diagnostic? Just let me know when it is sent, and we can take a look.