Procore to odrive sync

[Tony]

Hi @roy.lee,

If you send us a diagnostic from the user’s system, we can take a look.

How do I send a diagnostic?

When you send a diagnostic, the odrive desktop client will provide a report to odrive that contains lower-level information that may be necessary to troubleshoot a particular issue. A local report is also generated that you can look at. You can find this report, named “current_odrive_status.txt” in the root of the default odrive folder. To send a diagnostic: On Windows: Open up the odrive tray menu, located in the Windows taskbar Click on “Send diagnostics”, located at the bottom of the me…

What is the problem being seen? Is the user receiving errors when trying to do something?