i have the ability to sync to odrive but no destination window pops up. also the desktop does not respond when i try to open it.

Hi @melindam , Thanks! I see that you sent a diagnostic. Looking through that, the errors that are being encountered are related to SSL certificate verification. We have seen this before when a company has a restrictive firewall or is performing SSL decryption/inspection on the network traffic, which will break our strict certificate validation. It can also be due to software running on the local computer that is performing some active scanning/blocking/network inspection. Unfortunately you probably need to get your IT team involved on this issue. Are you able to send an e-mail to support@odrive.com and include your IT contact? I can work with them on the specifics. Generally, for the IT team’s knowledge, my guess is that this is due to SSL decryption/inspection of odrive HTTPS traffic. You can likely solve this issue by whitelisting the following domains for decryption: https://www.odrive.com https://api.odrive.com https://proxygen.odrive.com or, just the odrive.com domain, in…

Struggling with client not starting

Troubleshooting

Tony March 11, 2022, 8:40pm 2

Hi @melindam,
Can you take a screenshot of what you are seeing, so I can get a better understanding of the issue?

Are you able to send a diagnostic from the odrive tray menu?