Diagnostic report sent –
“The diagnostic report has been sent! Local odrive status report saved to C:\Users\tanvi\odrive/current_odrive_status.txt”
Some slack channels (or folder in odrive) that are missing – “board-testing-updates” “headgear” “software_updates”
I have 157 files in “tanvi direct message channel” but I only see 144 files in direct message folder “tanvi” of odrive web client. I am unable to match image name and find out exact filenames that are missing at the moment.
Also I tried renaming pictures in slack to have better syncing in odrive (I followed a thread on how renaming might help) – but odrive sync-ed that image file with the old name.
I’m looking at a few things. Our slack integration is a little unusual because of the limits that are imposed, so some operations are not optimal. I’m seeing if anything can be optimized to provide a better experience.
For the files that are missing, it could be that they have the same name, which will end up only showing the latest version.
I can’t see a reason for the missing channels yet. Is there anything of note about these particular channels?
Nothing. These are usual channels like any other in my workspace. I tried to analyze if files in these channels were somehow different in size or other characteristics, or the number of files were larger in number – nothing like that.
Hope you figure it out, it would really help me. Appreciate you looking into the issue.
Additionally, @Tony many files that are present in odrive web client are not syncing in the desktop version. I get a size mismatch error. (Attaching an image for the same)
Now I have read enough threads to see that it is likely due to the way Slack records file size. I tried renaming the pictures – didn’t help (odrive somehow didn’t take the updated name; again could be a Slack backend thing also --> where they keep the original name at their backend).
I also tried running a script to force through such files.
Is there any other solution that odrive team has come up with for this problem? Also, how can I access advanced client settings mentioned in the user guide to set ignoreSizeMismatch to true?
I’m working on a test build right now that I should have within the hour for you to try out. It won’t be 100%, because I need a change to our services stack, but I think it may resolve what you are seeing. I will ping you when I have it available.
If you are talking about Windows version 6608, then yes. For example, if slack saved few image instances with the name “Image (1)”, then only one image of those instances would be saved in my odrive back up. I would have to manually check and download the other missing images.
Additionally, download name of slack images are different than what they display on their platform. But fortunately, there were very few such instances --> it majorly happens with the images you upload from mobile, especially iOS.
Sorry I keep bugging you. I appreciate you continuing to respond to my constant questions. I just want to make sure we are checking all the boxes for Slack users and aren’t missing anything.
For files with the same name you should see something like this, where all of these files in this screenshot are named “Image from iOS.jpg”. The most recent version will have the original name and the others will have a timestamp added to them to give them unique names and allow them to be listed in Explorer:
Do you see that type of naming convention used anywhere in your Slack channels?
No issues, you guys did a splendid job with just a few questions. Happy to answer
Yes, a lot of same name files did come like this. Missed file instance only happened when multiple images or files were named as “Image from iOS (# some number; say 17, 18, 20)”. I had to manually download, change name and copy in my folder. I have attached an example folder here – where you can see a lot of such images where I manually added some character to have a different name before moving to the folder.
By the way, during the process, I got to know that I can just add a new file to any local (desktop) slack folder and odrive will automatically upload that file to corresponding slack channel – which is awesome !
Do you know if those items had any special characters in them (illegal Windows characters like |:?/\*"<>)? They wouldn’t show up if they did, so that would explain it. Otherwise you should’ve seen them similarly to the others.
I’ll continue to tinker around to see if I can find any strange patterns that cause an issue.
I appreciate the help. The ability to upload from Explorer/Finder is a neat feature. We should make it more clear that this is supported.