I am using windows 10 and have installed odrive but when i try to log into the desktop app i get this message? Unable to connect. Please check your network connection and it says odrive not activated. I can connect via the internet OK. but it is not syncing.

Thanks Tony, it was white-listing those URLs and another setting that needed enabling in our corporate protection software (not anti-virus).

hi. i am having the same issue with windows 8.1 - the desktop app will not activate even though i have activated my account. please help. can i send you my diagnostics? thanks

Hi @Will.H Can you please provide a screenshot of any errors you are seeing. You can also try sending a diagnostic from the odrive tray menu. Thanks!

Tony, diagnostics sent, herewith screenshots[image] [image]

many thanks, please let me know

Hi, The diagnostic was never received. This indicates that something is preventing odrive from connecting to the network properly. Is this on a work computer or personal computer? Do you have a proxy in place? Do you have a restrictive firewall in place? Do you have any endpoint protection software, anti-virus, or malware software that could be blocking access from odrive?

hello, its a work laptop on a domain. no proxy. added exclusion to firewall. tried with anti virus off but no difference. could you confirm the URL or IP the software needs to access on your side so i can test / add exception rules? thanks

We don’t have a set of static IPs, but the domains will either be www.odrive.com or api.odrive.com .

Tony, okay thanks - its now authorised and linked to my account and the ftp folders are working / syncing but not the 3 dropbox folders? i get this warning come up - can you help please? [image]

Tony, I’ve sorted this now, i’m just working on ftp now…

Hi @Will.H , Thanks for the update. I am extremely curious as to the steps you took to resolve this. It has been encountered a couple of times and it is difficult to determine the cause from our end. Can you share some insight when you get a chance? Thanks!

odrive Forum

Unable to connect. Please check your network connection

Troubleshooting

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