Trying to install odrivesync6252.exe on a Dell 8900S running Windows 10 1607.
Setup progress starts at “initializing” and never gets any further.
I have tried turning off antivirus and ensuring no other programs are running.
Any Ideas?
Hi @bmdyer,
Can you post a screenshot of what you are seeing, just so I can make sure I am on the same page?
If this is during install can you grab the install log files and send them to me? You shoul be able to find them in “%userprofile%\AppData\Local\Temp”. The files all begin with “odrive”. If you sort by “Date modified” they should be towards the top.
[288C:23C8][2017-10-23T15:04:47]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\bmdyer\AppData\Local\Temp{36F3C3B5-CD10-4757-9543-EF0DEC0E2097}.cr\odrivesync.6252.exe
[288C:23C8][2017-10-23T15:04:47]i009: Command Line: ‘-burn.clean.room=D:___1\ODrive\odrivesync.6252.exe -burn.filehandle.attached=532 -burn.filehandle.self=540’
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘D:___1\ODrive\odrivesync.6252.exe’
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘D:___1\ODrive’
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\bmdyer\AppData\Local\Temp\odrive_20171023150447.log’
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘WixBundleName’ to value ‘odrive’
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Oxygen Cloud, Inc.’
[288C:0E3C][2017-10-23T15:04:47]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[288C:0E3C][2017-10-23T15:04:47]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.0.6252.0’
[288C:23C8][2017-10-23T15:04:47]i100: Detect begin, 3 packages
[288C:23C8][2017-10-23T15:04:47]i000: Setting string variable ‘Net46Installed’ to value ‘460805’
[288C:23C8][2017-10-23T15:04:47]i052: Condition ‘Net46Installed >= 393295’ evaluates to true.
[288C:23C8][2017-10-23T15:04:47]i101: Detected package: Net46, state: Present, cached: None
[288C:23C8][2017-10-23T15:04:47]i101: Detected package: Odrive_x86.exe, state: Absent, cached: None
[288C:23C8][2017-10-23T15:04:47]i101: Detected package: Odrive_x64.exe, state: Absent, cached: None
[288C:23C8][2017-10-23T15:04:47]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[288C:23C8][2017-10-23T15:04:47]i199: Detect complete, result: 0x0
[288C:0E3C][2017-10-23T15:04:51]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[288C:23C8][2017-10-23T15:04:51]i200: Plan begin, 3 packages, action: Install
[288C:23C8][2017-10-23T15:04:51]i052: Condition ‘(VersionNT >= v6.0 OR VersionNT64 >= v6.0) AND (NOT Net46Installed >= 393294)’ evaluates to false.
[288C:23C8][2017-10-23T15:04:51]w321: Skipping dependency registration on package with no dependency providers: Net46
[288C:23C8][2017-10-23T15:04:51]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[288C:23C8][2017-10-23T15:04:51]i052: Condition ‘VersionNT64’ evaluates to true.
[288C:23C8][2017-10-23T15:04:51]i000: Setting string variable ‘WixBundleRollbackLog_Odrive_x64.exe’ to value ‘C:\Users\bmdyer\AppData\Local\Temp\odrive_20171023150447_000_Odrive_x64.exe_rollback.log’
[288C:23C8][2017-10-23T15:04:51]i000: Setting string variable ‘WixBundleLog_Odrive_x64.exe’ to value ‘C:\Users\bmdyer\AppData\Local\Temp\odrive_20171023150447_000_Odrive_x64.exe.log’
[288C:23C8][2017-10-23T15:04:51]i201: Planned package: Net46, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[288C:23C8][2017-10-23T15:04:51]i201: Planned package: Odrive_x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[288C:23C8][2017-10-23T15:04:51]i201: Planned package: Odrive_x64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[288C:23C8][2017-10-23T15:04:51]i299: Plan complete, result: 0x0
[288C:23C8][2017-10-23T15:04:51]i300: Apply begin
[288C:23C8][2017-10-23T15:04:51]i010: Launching elevated engine process.
[288C:23C8][2017-10-23T15:04:53]i011: Launched elevated engine process.
[288C:23C8][2017-10-23T15:04:53]i012: Connected to elevated engine.
[1CE0:2020][2017-10-23T15:04:53]i358: Pausing automatic updates.
[1CE0:2020][2017-10-23T15:04:54]i359: Paused automatic updates.
[1CE0:2020][2017-10-23T15:04:54]i360: Creating a system restore point.
Hi @bmdyer1,
This looks like the same issue as this post from a while back: Installer stuck at "initializing"
Unfortunately there wasn’t a clear resolution to the problem. On that user’s system it was a general problem with Wix installers, which is what we use.
Two things to try first are:
Temporarily disable system restores
Create a manual restore point before the install