Installer stuck at "initializing"

Troubleshooting
1

I tried unpacking it with wix dark -x, and running the msi Same result.

log;
C:\Users\Joseph Stavitsky\AppData\Local\Temp>type odrive_20160729023900.log
[21B0:0B64][2016-07-29T02:38:59]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600
: Service Pack 0), path: G:\odrivesync.5453.exe, cmdline: ‘’
[21B0:0B64][2016-07-29T02:39:00]i000: Setting string variable ‘WixBundleLog’ to
value ‘C:\Users\JOSEPH~1\AppData\Local\Temp\odrive_20160729023900.log’
[21B0:0B64][2016-07-29T02:39:00]i000: Setting string variable ‘WixBundleOriginal
Source’ to value ‘G:\odrivesync.5453.exe’
[21B0:0B64][2016-07-29T02:39:00]i000: Setting string variable ‘WixBundleName’ to
value ‘odrive’
[21B0:0B64][2016-07-29T02:39:00]i100: Detect begin, 3 packages
[21B0:0B64][2016-07-29T02:39:00]i000: Setting string variable ‘Net4x64FullVersio
n’ to value ‘4.6.01055’
[21B0:0B64][2016-07-29T02:39:00]i000: Setting string variable 'Net4FullVersion’
to value ‘4.6.01055’
[21B0:0B64][2016-07-29T02:39:00]i052: Condition ‘Net4FullVersion AND (NOT Versio
nNT64 OR Net4x64FullVersion)’ evaluates to true.
[21B0:0B64][2016-07-29T02:39:00]i101: Detected package: Net4Full, state: Present
, cached: None
[21B0:0B64][2016-07-29T02:39:00]i101: Detected package: Odrive_x86.exe, state: A
bsent, cached: None
[21B0:0B64][2016-07-29T02:39:00]i101: Detected package: Odrive_x64.exe, state: A
bsent, cached: None
[21B0:0B64][2016-07-29T02:39:00]i052: Condition ‘VersionNT >= v6.1’ evaluates to
true.
[21B0:0B64][2016-07-29T02:39:00]i199: Detect complete, result: 0x0
[21B0:1CE8][2016-07-29T02:39:06]i000: Setting numeric variable ‘EulaAcceptCheckb
ox’ to value 1
[21B0:0B64][2016-07-29T02:39:06]i200: Plan begin, 3 packages, action: Install
[21B0:0B64][2016-07-29T02:39:06]i052: Condition ‘NOT (Net4FullVersion OR Net4x64
FullVersion)’ evaluates to false.
[21B0:0B64][2016-07-29T02:39:06]w321: Skipping dependency registration on packag
e with no dependency providers: Net4Full
[21B0:0B64][2016-07-29T02:39:06]i052: Condition ‘NOT VersionNT64’ evaluates to f
alse.
[21B0:0B64][2016-07-29T02:39:06]i052: Condition ‘VersionNT64’ evaluates to true.

[21B0:0B64][2016-07-29T02:39:06]i000: Setting string variable ‘WixBundleRollback
Log_Odrive_x64.exe’ to value ‘C:\Users\JOSEPH~1\AppData\Local\Temp\odrive_201607
29023900_0_Odrive_x64.exe_rollback.log’
[21B0:0B64][2016-07-29T02:39:06]i000: Setting string variable ‘WixBundleLog_Odri
ve_x64.exe’ to value ‘C:\Users\JOSEPH~1\AppData\Local\Temp\odrive_20160729023900
_0_Odrive_x64.exe.log’
[21B0:0B64][2016-07-29T02:39:06]i201: Planned package: Net4Full, state: Present,
default requested: Absent, ba requested: Absent, execute: None, rollback: None,
cache: No, uncache: No, dependency: None
[21B0:0B64][2016-07-29T02:39:06]i201: Planned package: Odrive_x86.exe, state: Ab
sent, default requested: Absent, ba requested: Absent, execute: None, rollback:
None, cache: No, uncache: No, dependency: None
[21B0:0B64][2016-07-29T02:39:06]i201: Planned package: Odrive_x64.exe, state: Ab
sent, default requested: Present, ba requested: Present, execute: Install, rollb
ack: Uninstall, cache: Yes, uncache: No, dependency: Register
[21B0:0B64][2016-07-29T02:39:06]i299: Plan complete, result: 0x0
[21B0:0B64][2016-07-29T02:39:06]i300: Apply begin
[1D60:1ED4][2016-07-29T02:39:11]i360: Creating a system restore point.

2

Hi,
Are you running any anti-virus software? There have been cases where anti-virus software can halt the install at this point.

3

Other than Windows Defender? No.

4

Darn. I don’t think Windows Defender has been known to cause this. Other than anti-virus interfering, I haven’t seen this happen before. It appears to be hanging at the point it wants to create a restore point. You could try turning off system restore, temporarily, to see if it gets any farther.

Other than that I will need to do some searching to see what could cause this.

5

Will check tomorrow, thank you

6

In fact, it seems all wix installs do this. Sadness!

7

To be clear, you are seeing this other product installers, as well? Did disabling system restore have any impact?

8

Yes, other product installers do this. No, disabling system restore had no impact. Soon I will try manually creating a restore point.

9

Hello.

I have this same problem. Did you find a solution?

Thanks
Jose Luis Marín

10

Hi @jlmarin,
Unfortunately there was never a clear answer for why this happens. We had users in the past say that the following has helped:

  • Restarting the computer and then attempting install again before opening any other applications (try this first)
  • Temporarily disabling system restores
    or
  • Creating a manual system restore point before the install
11

Hi @jlmarin,
Were you able to try any of the suggestions above? If so, did any work for you?