Hi guys, I am unable to gain access to my ftp / sftp which is sitting on a whm / cpanel server. The messages I get are: sftp: Unable to sync SFTP_****.cloudf. Your credentials are not valid to access this service. and ftp: Unable to sync FTP *****.cloudf. You do not have sufficient permissions. The response is pretty immediate. Why I think this is an issue: I can log in with the same credentials with filezilla immediately (I do get the “this certificate is unknown” though) and I can login to the sftp with an ssh client immediately with the same credentials, and private key. Please help me figure this out.

Hi @roiezra1 , The SFTP path starts at root (/) by default, unless the server is setup with chroot, which I don’t think cpanel is. This means you would have to specify the full path to the public_html folder (something like /home/[usernamehere]/public_html). If there is a test account I can try, I can investigate more if this doesn’t work.

Ftp & sftp not working (cpanel)

Troubleshooting

roiezra1 October 23, 2018, 8:42pm 6

by the way - I see this is a similar issue that also was not resolved

it works on some ftp and sftp - but not on any server that has whm or cpanel. not on my dedicateds and not on my godaddys.