Hi @Tony
A quick update. After sending you the diagnostics I had a strange behavoir. I was not able to open folders over the odrive popup anymore. I decided to restart the PC.
I dont know why but since then I do not get [invalid] folders anymore and odrive starts to sync right away. I made several restarts and everything still fine. It seems the diagnostic fixed something.
Thanks for your help.
I’m glad its working. Taking a look at the diagnostic it was actually OneDrive telling us that the remote folder did not exist, which is very strange. I am wondering if it could’ve been a race condition on their end with regards the the user session. I can’t say for certain, but let me know if it comes back.
You are right, the diagnostics are strange. I deactivated OneDrive, so that should not happen at all. Also OneDrive was never configured for those folders. I created them for the work with odrive after deactivating OneDrive.
Hi @Tony
I’m afraid this issue is back. I had it several times over the weekend. But it seems not exactly same. Now when I get the [invalid] Folders a restart seems to fix it.
Once I had a Problem that a file was rejected. When I clicked on it odrive told me that OneDrive was not ready to write it.Could it be that this is the same Problem with the [invalid] Folders? Maybe odrive is not able to sign on to OneDrive in a reasonable time?
Hi Can you send another diagnostic when you see this next? It is possible it is a session timing issue.
Hi @Tony
I just sent another diagnostics.
After starting odrive-icon shows a short activity. After that it only starts to sync again when I open one of the folders.
Thanks for your help.
Hi,
This does not happen on a quick restart of odrive after the mounts are back to working order, right?
Hi @Tony
I never tried to just restart odrive. I always restarted the whole system. I can try that when it happens next time.
Lately a restart fixed the issue as far as I remember, but in the beginning I know a restart did not change anything.
Another thing I noticed lately is that a click on the folders in the odrive menu does not open the folders after I had the [invalid] problem. This happend more than once now but I’m not sure it happens every time.
Hi,
I was hoping you could restart odrive right now, just to make sure that you aren’t seeing the folder marked as invalid once it comes back up.
It sounds like this happens more often if odrive is not running for a while, and then is started again. I just wanted to verify this.
Hi @Tony
I’m sorry I could not react right away. Im using odrive at home and can only access it on the web while in office. Furthermore I’m living in Europe so we have some quite different time zones.
Anyway I got the problem again tonight and sent you a new diagnostic. Then this time I restarted just odrive and not the whole system. Restarting just odrive seems to fix the problem to. I sent you another diagnostics after the restart of odrive.
Odrive is automaticaly started together with my system. I do not stop it while using the system.
Thanks for the additional info. I’m trying to reproduce this…
We just pushed out a new desktop client version. Can you see if the problem is still visible on this new version? I am unable to reproduce this so far, but I’m running against the latest version.
I installed the new client just after I worte my last message. So far I could not reproduce the issue with the new client. I will have an eye on it over the next few days.
Hi @Tony
I’m afraid the problem ist still present with the newest version.
I sent you a new diagnostic.
You only see this issue after shutting down your computer and restarting, correct?
How long of a time gap is there between the shutdown and the restart?
You can not really say that restarting is the problem. Restarting seems to fix the problem. A complete restart takes about 15 to 20 seconds including sign on.
What seems to be interesting is that the problem occurs more regular on weekends. Maybe its connected to a provider issue. Maybe the response times to reach OneDrive are somehow longer on weekends.
Sorry. What I want to clear up is that this happens only when starting odrive (based on your initial report “Every time after starting my computer”), or are you seeing this happen while odrive is running and the folders just suddenly turn invalid?
The diagnostics show an error from OneDrive that the folders do not exist, when this occurs… which doesn’t make much sense. The error format is pretty screwy, as well. I have an outstanding question to OneDrive about this, too.
Yes, this only happens when starting odrive with the system. Once the Folders are available (not [invalid]) its working as long as the system is running.
Hi @Tony
Any news concerning this issue? I’m still suffering from it.
Did you get feedback from OneDrive?
I haven’t had any motion on this from OneDrive, but I will post here once we do.
