Unable to sync and recover files

Hi, i’m on Mac 10.11.6 and a use Amazon cloud drive.

I uploaded a folder with many files on Amazon.
odrive was set to automatically unsync the files “after 1 day” and to "auto empty trash"
he did it last night. I had the message about resuming space on my hard drive

now on my mac int that folder, all the files are unsynced with .cloud at the end, but i’m unable to recover them.
i’ve the message : Unable to sync.

In the trail the folder is marked as [invalid]
the right click on the folder give me just one choice "Sync to odrive"
on amazon, the datas are missing

Hi @chrisdufour,
Can you send a diagnostic from the odrive tray menu and give me an example file name?
Can you also take a screenshot of a folder that is now placeholders and post here. I just want to make sure I understand the issue fully.

Can you try sending one more diagnostic? It doesn’t look like the previous one went through.

Since the folder is showing as invalid, that could indicate that the remote folder that it was pointing to was renamed or deleted, and it cannot find it any more.

You mentioned that you cannot find this folder on Amazon Drive anymore. Is that correct? Is it possible it was moved, renamed, or deleted?

If you search for a file, like “Andreas” on the Amazon Drive web client, does anything come up? https://www.amazon.com/clouddrive/search/Andreas

Do you see it in https://www.amazon.com/clouddrive/trash ?


I sent you another diagnostic file

Nice shot for Amazon. They all are in the amazon trash.

Is there an easy way to recover them all at once ?

You can click on the checked-box icon at the top next to “FileName” to select everything in the view.

Unfortunately I still didn’t receive a diagnostic, so I’m not able to look from that perspective.

When a “sync to odrive” folder is listed as invalid it generally indicates that the folder it was pointing to on the remote storage was deleted or changed in some way so that odrive can no longer find it. Are you still seeing that?

ok, i recovered all my datas.

I try to send you another diagnostic

I got the diagnostic this time. Are you still seeing issues?

I only see one “sync to odrive” folder defined, and it looks like it is valid.