t remember how I logged on to odrive, and now my extremely important dropbox is being "held hostage" by o drive since I cant figure out how to login! Just registered a new account (this one) to try to troubleshoot in the forum because of O drives lack of support!!
Pasting in my conversation with “support” which still has`t contacted me even though they said they’d come back to me within 24 hours 30. november 2015
(12:06:12 PM) *** Visitor 98382704 joined the chat ***
(12:06:13 PM) Aleks Weetman: Hi! I can
t remember how I logged on to odrive, and now my extremely important dropbox is being "held hostage" by drive since I cant figure out how to login! Please help. asap.
(12:22:48 PM) *** Carmela joined the chat ***
(12:25:27 PM) Aleks Weetman: Hi Carmela, u there?
(12:25:38 PM) Carmela: Hi Aleks, did you forget your username or your password?
(12:25:45 PM) Aleks Weetman: both
(12:26:18 PM) Aleks Weetman: Thought I had used email@example.com, but that doesn’t work…
(12:26:27 PM) Aleks Weetman: as username
(12:26:41 PM) Carmela: Did you try that one and click on forgot password?
(12:27:12 PM) Aleks Weetman: yes, then I was told username or password is incorrect iI think…
(12:28:19 PM) Carmela: Do you have other email addresses to try?
(12:28:30 PM) Aleks Weetman: nope
(12:29:12 PM) Carmela: when you click on forgot password and enter that email, are you getting error?
(12:33:55 PM) Aleks Weetman: I received a new drive update today, but I didn’t dare to update and relaunch. Should I try that now? Dont remember exactly what I ve benn told earlier… have been struggling with this for some time now and haven’t found a place to get support and since i couldn’t figure out how to logon I haven’t been able to ask in the forum or whatever, but now I found you… shall I proceed with the relaunch and tell what I’m told?
(12:36:42 PM) Carmela: Let me verify that first with our product specialist.
(12:36:53 PM) Aleks Weetman: Thanx!!!
(12:37:38 PM) Carmela: Our odrive team resumes support at 9:00 A.M. PST.
(12:38:01 PM) Carmela: Would you prefer to be contacted via email or via phone call?
(12:39:15 PM) Aleks Weetman: Thats in aprox 5 hours from now right?
(12:39:23 PM) Aleks Weetman: i m i oslo, norway…
(12:40:08 PM) Aleks Weetman: phone call is probably more effective, teah…
(12:40:14 PM) Carmela: They should be in in 3-4 hrs from now
(12:40:20 PM) Aleks Weetman: *yeah
(12:40:27 PM) Carmela: sure, I’ll have them call you then.
(12:41:10 PM) Aleks Weetman: Thanx a bunch! I s there an e mail I can reach somebody on, In case something…?
(12:46:15 PM) Carmela: When this chat closes, it will automatically create a support ticket.
(12:46:51 PM) Carmela: By the way, someone from our odrive team advised you to post your concern at the odrive forum
(12:48:56 PM) Aleks Weetman: yes, but like I said, I can’t log on to the forum - thats the problem!
(12:52:08 PM) *** Carmela left the chat ***
(12:54:44 PM) *** Aleks Weetman left the chat ***