The Odrive Windows client seems to have troubles with VPN

Troubleshooting
1

Hello.

I’m using VPN by Astrill. When it’s active, my Odrive client, though able to download files, cannot upload any files to the cloud (Google Drive in my case). When I disconnect from VPN, the upload works good.
Did I find a limitation of the Odrive Windows client? If yes, is this an official one?

2

Hi @postruderal,
We don’t preform any testing again a VPN network, but I would expect it to work, especially if downloads work for you. Cn you send a diagnostic from the odrive tray menu while trying to upload?

Thanks!

3

I’ve sended the report.

Meanwhile I fugured something out: I’m using VPN Services by Astrill. In the client settings I can choose between “OpenWeb” and “OpenVPN”. While “OpenWeb” blocks outgoing sync, “OpenVPN” has no negative impact.

4

Hi @postruderal,
Thanks for the update. It sounds like OpenWeb is a simpler protocol, but could have issues with transfer applications, whereas OpenVPN won’t.
https://www.astrill.com/knowledge-base/77/Supported-VPN-Protocols.html

Given your findings I would suggest sticking to OpenVPN when using odrive.

5

There are many systems that can’t allow the VPN usage.

6

Hi @ClaireMorrisonPi8,
Are you also seeing a problem with odrive, specifically? If so can you send a diagnostic from the odrive tray menu so we can check the error and see if it is expected?