Hello a user is getting a message: There are items that have been unsable to sync a prolonged period of time. Please check the ‘‘Waiting’’ list in the odrive tray menu for more information. Can you please guide me regarding this situation ASAP TY

Hi @sharyn.simpson , The message the user is receiving indicates that odrive has encountered items that, for some reason, cannot be synced. These items are placed in a “Waiting” state, which means odrive will attempt to sync them again, but has so far been unsuccessful for an extended period. To address this issue, follow these steps: Open the odrive Tray Menu: Access the odrive tray menu by clicking on the odrive icon in the system tray (Windows) or menu bar (Mac). This is where odrive displays its current status and provides access to various actions and settings. Check the ‘Waiting’ List: In the odrive tray menu, look for the option that mentions “Waiting”. This list shows the files and folders that odrive is trying to sync but hasn’t been able to. Clicking on the items will pop-up a message that should state why the item is stuck in a “Waiting” state. The reasons for this could vary, including network issues, permissions, rate limits, etc… Check the “sync activity log”: This wil…

Good Morning, I am experiencing the same issue. I have 5 files that have been in “waiting tray” for a few months that I no longer need synced. I also keep getting messages asking if I want to delete a folder permanently that I have not touched in several months. The message is persistent and keeps appearing on desktop throughout the day. Hoping I can get some help on how to clear this out. Thank You!!

Hi @akielty , For the items in the waiting list, what do they show when you click on them from the waiting list in the odrive tray menu? Do you see anything about these items in the “sync activity log”, mentioned above? For the message about the deleted folder, this indicates that someone else has deleted it (it is no longer in your cloud storage) and odrive is trying to sync the delete to your computer. When it does this it attempts to put it into the Windows recycle bin, but sometimes items are too large. Windows is popping-up this message to ask for confirmation that you want to bypass the recycle bin.

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