after years of patronage and being part of the first batch of customers I wanted to express my disappointment about the lack of understanding on part of oDrive after I tried to leave.
On April 7th I received a renewal notice for my subscription and I immediately sent the following email to oDrive support:
Fri 4/7, 11:11 PM
Please cancel my subscription and refund…haven’t used this service in months and am in financial dire straights due to long-time unemployment.
When I didn’t receive a response the next day, I followed up with the following email:
Sat 4/8, 12:22 AM
I wrote to you an hour ago, minutes after receiving your confirmation email. I would like to ask you one more time to extend to me the courtesy of canceling and refunding my subscription. The fact that I stopped using it almost a year ago after running into countless issues that took more and more of my time to try to resolve is only part of the reason I stopped using your service.
The last year has brought many hardships on me and caused me to have to move back to my native Germany, where I now live, looking after my aging parents. This and the fact that I have been out of work for almost a year put me into a position where I simply cannot afford this subscription any longer. Had I been using it, maybe I would have remembered to cancel it like so many of my other pricey subscriptions.
So, I ask you to kindly cancel it for me and refund the money to my payment method used (ending in 1981, I believe). If you do and could confirm the cancellation and refund you’d take a weight off my shoulders.
And rest assured that once things look up again, which surely they will at some point, I will become a customer again. Your technology is maturing, I hear, and is direly needed by digital creatives like me.
All the best to you and your team,
the fact that my request was completely ignored saddens me. I know that business is business, but when even Spotify can come back with an immediate response (reversing my subscription and giving me a free month as a little encouragement and thank you) then I do not understand how a small team like yours can simply ignore my sincere request to help me out in a time of dire need. $100, sometimes, are a LOT of money, and when you’ve been out of work for so long, it means two weeks of groceries.
I know that posting this message isn’t exactly a nice thing to do, but since I was unable to reach you directly and am in the process of trying to somehow gain control over the expenditures that aren’t entirely necessary I thought that I’d give it one more try here to see whether you can’t help me out and provide me with a courtesy pro-rated refund.
And I stick by my promise to come back once things look up again…haven’t found a better solution than yours which addresses this complex process of dealing with syncing local and cloud storage.
Godspeed to you, the team and your community.