Problems installing desktop app in Win7

Troubleshooting
1

Hi,

I can’t install the desktop application. The error returned is 0x800713ec. I’ve tried to look for any clue in log files but I’m not able to understand where is the problem.

Could anybody help me?

PD: You can find the log file at https://dl.dropboxusercontent.com/u/35181326/odrive_20160905213800.log

Best Regards,
Edgar

2

Hi @edgar.munoz77,

Would you like to manually install .Net Framework 4.6.x from Microsoft and then try to install latest version of odrive app?
https://www.microsoft.com/en-us/download/details.aspx?id=49982

Thanks,
Asif

3

Hi,
It appears you are running Windows 7 without Service Pack 1 installed, which Microsoft requires for their new .net framework.

4

Yeah, it was the problem: SP1 wasn’t installed. After I’ve updated my windows, odrive installation begins to work fine.

Thank you.
Edgar

2 Likes
5

Glad to hear it! Thanks for the update.