Pcloud Crypto.issued

Hi folks just wondering if anyone an help I have pcloud about a week but my files on the crypto folder won’t play when I click on them they try to download but are too big like it’s default set to download very annoying
That’s on windows 10 laptop
I have an android phone similar issues
I pad the files just don’t play

Any advice appreciated

Hi @lochsloy63,
I’m sorry to hear you are having issues with pCloud.

It sounds like your issue is with their “Crypto” feature, which is their proprietary encryption. I think your best bet is to reach out to their support: https://www.pcloud.com/company/contactus.html