Odrive does not upload files & popup menu not working on macOS Sierra


#1

I’ve tried to install the latest version (6002) on my Mac mini,
check the System Preferences -> Extensions tab and tried to toggle on and off but no use.

I can see the odrive icon on Finder, but the only odrive option on pop-up menus is "Sync to odrive."
And I’ve just found that the odrive does not upload files.

I bought my Mac mini days ago, update the macOS to Sierra, and then installed Odrive (maybe 508x or earlier. I don’t remember the version name).


#2

Hi @WonCheol,
Can you send a diagnostic from the odrive tray menu so I can take a look?


#3

Hi Tony,
I think I’ve just sent it, but I’m not sure it worked properly. Have you received?


#4

I took a look, but I don’t see anything out of the ordinary.

When you add a file into one of your links inside the odrive folder (/Users/woncheol/odrive/) it does not upload?
When you right-click on a file or folder inside the odrive folder you also don’t see any context menu options?


#5

No, it does not upload.
And actually I see context menu option, but the only odrive option is "Sync to odrive."
I tried to turn on and off the firewall but no difference.


#6

Hmm… this is very strange. It may be worthwhile to try a full re-install.

To do this, please follow the 3 steps here:

Then install our latest version from here:

Once installed, login and see if the behavior in the odrive folder is as it should be.


#7

Followed the steps, but nothing changed. Strange…


#8

Hi @WonCheol,

Can you post a screenshot of your Finder window when right-clicking on the /Users/woncheol/odrive/Google Drive folder please?
Are you able to download files properly from within your odrive folders via a double-click?
Can you send one more diagnostic?

Thanks!


#9

I’ve just sent one more diagnostic, and I can download a file with a double-click.


#10

Hi,
Can you upload the image here? I am not able to see the linked image.


#11


#12

Thanks! Can you do one more thing for me?

Open up the console ( type console in Spotlight Search )
Restart Finder. To do this: Hold the ⌥ (alt/option) + right click on the Finder icon in your dock -> Relaunch

Once Finder relaunches, some entries should show up in the console. Look for:
:poop: odrive Finder Extension loaded :poop:

Can you copy and paste that entry and any entries that appeared immediately after that (or possibly before that).

Thanks!


#13

default 21:32:55.600923 +0900 opendirectoryd Client: , UID: 0, EUID: 0, GID: 0, EGID: 0
default 21:32:55.601050 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.049930 +0900 opendirectoryd completed, delivered 2 results
default 21:32:59.055582 +0900 opendirectoryd Client: , UID: 0, EUID: 0, GID: 0, EGID: 0
default 21:32:59.055683 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.066109 +0900 opendirectoryd Client: , UID: 0, EUID: 0, GID: 0, EGID: 0
default 21:32:59.066373 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.069574 +0900 opendirectoryd Client: , UID: 0, EUID: 0, GID: 0, EGID: 0
default 21:32:59.069690 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.070017 +0900 opendirectoryd Client: , UID: 0, EUID: 0, GID: 20, EGID: 20
default 21:32:59.070207 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.070792 +0900 opendirectoryd Client: , UID: 501, EUID: 501, GID: 20, EGID: 20
default 21:32:59.070893 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.090034 +0900 CommCenter #I CSIAppInfo.ApplicationActivationObserver: handleLSNotitifcation_sync: Application exited:
default 21:32:59.091194 +0900 gamed GKClientProxy: clientForBundleID:
default 21:32:59.091243 +0900 gamed GKClientProxy: updateIfRecentlyInstalled
default 21:32:59.091310 +0900 gamed GKDataTransport: initWithBag:
default 21:32:59.091368 +0900 gamed GKMultiplayerMatchService: cancelGameInviteWithHandler:
default 21:32:59.091427 +0900 gamed GKDataTransport: initWithBag:
default 21:32:59.091479 +0900 gamed GKMutltiplayerMatchService: cancelOutstandingMatchRequestWithHandler
default 21:32:59.091548 +0900 gamed GKDataRequestManager+Nearby: clearAllNearbyInvites
default 21:32:59.091597 +0900 gamed GKBulletinController sharedController
default 21:32:59.091672 +0900 gamed GKBulletinController+Common getBulletinsOfType:
default 21:32:59.092278 +0900 CommCenter #I CSIAppInfo.ApplicationActivationObserver: handleLSNotitifcation_sync: Application exited:
default 21:32:59.122975 +0900 trustd cert[2]: AnchorTrusted =(leaf)[force]> 0
default 21:32:59.126023 +0900 syncdefaultsd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 21:32:59.126275 +0900 syncdefaultsd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 21:32:59.126590 +0900 syncdefaultsd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 21:32:59.127035 +0900 syncdefaultsd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 21:32:59.140411 +0900 opendirectoryd Client: , UID: 501, EUID: 501, GID: 20, EGID: 20
default 21:32:59.140525 +0900 opendirectoryd completed, delivered 1 result
default 21:32:59.147938 +0900 Finder subsystem: com.apple.siri, category: Intents, enable_level: 1, persist_level: 1, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default 21:32:59.153458 +0900 Finder subsystem: com.apple.clouddocs, category: default, enable_level: 0, persist_level: 0, default_ttl: 14, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default 21:32:59.156576 +0900 Finder got a connection for: com.apple.cache_delete
default 21:32:59.157479 +0900 Finder got proxy: for service: com.apple.cache_delete


#14

Hi. Any news since the console message above?


#15

Apologies @WonCheol, I missed your previous reply.

You mentioned firewall software. Do you have any other software running like anti-virus or something similar? The behavior you are describing is definitely strange. Please make sure you have shutdown/disabled any software that may be actively monitoring the system, just to eliminate the possibility of interference.

Can you also try the following?

  1. Add a new file into /Users/woncheol/odrive/Amazon Cloud Drive
  2. Wait about 30 seconds, then run the following command from a terminal session and take a screenshot of the result:
    python $(ls -d "$HOME/.odrive/bin/"*/ | tail -1)odrive.py status
  3. Send a diagnostic from the odrive tray menu

Thanks!


#16

No anti-virus or others except macOS native firewall.
Tried to disable it and tried full re-install, but the same.

I sent a diagnostic. Please also find below the console message:

odrive Make Cloud Storage THE WAY IT SHOULD BE.

isActivated: True hasSession: True
email: w**** accountType: CloudDrive
syncEnabled: True version: prod 6002
placeholderThreshold: neverDownload autoUnsyncThreshold: never
downloadThrottlingThreshold: unlimited uploadThrottlingThreshold: normal
autoTrashThreshold: never Mounts: 1
xlThreshold: never Backups: 0

Sync Requests: 0
Background Requests: 0
Uploads: 0
Downloads: 0
Trash: 0
Waiting: 0
Not Allowed: 0


#17

Everything seems okay… this is the strangest thing. I’ve been messing around with my own settings trying to replicate your setup, but I can’t see anything wrong.

Are you still unable to upload files?
Can you place a file in /Users/woncheol/odrive/Amazon Cloud Drive/ and then send over one more diagnostic? Also, please tell me the name of the file.


#18

Actually, I do see something a little odd that I just noticed. I see references to “/Users/WonCheol” and “/Users/woncheol”. One has capitalized letters and one doesn’t. This is strange, as I would expect them to be listed the same, as they are in other diagnostics I’ve looked at.

What do you see when you run this command in a terminal session?
ls -al /Users

Can you think of any reason why I would see both versions?


Need a fix for "No options available"
#19

That can be a suspect!

Last login: Wed Oct 19 12:59:23 on ttys000
WonCheols-Mac-mini:~ woncheol$ ls -al /Users
total 0
drwxr-xr-x 6 root admin 204 Sep 21 21:48 .
drwxr-xr-x 37 root wheel 1326 Sep 21 21:47 …
-rw-r–r-- 1 root wheel 0 Jul 31 05:49 .localized
drwxr-xr-x+ 11 Guest _guest 374 Sep 21 19:08 Guest
drwxrwxrwt 5 root wheel 170 Sep 21 21:48 Shared
drwxr-xr-x+ 19 woncheol staff 646 Oct 19 08:51 WonCheol

I’ve considered changing my user name, but I’m hesitating because of a possible problem when I looked into my user setting:

Group: staff
Account name: woncheol
Full name: WonCheol Kim
Home directory: /Users/woncheol

What if I change my Account name and/or Home directory?


#20

Hi @WonCheol,
I think the Home directory should probably be changed to match the filesystem capitalization. OS X is generally a little bit flexible with this, which is why you are probably not seeing any other issues, but technically, the directory you have defined doesn’t actually exist.

If possible, I would make a backup, just in case.