Hi, I am trying to synchronise to OneDrive for Business on a Windows 10 desktop with the 6230 build of odrive. The process was working perfectly for a number of days until yesterday (28/06/2017) when all of a sudden when browsing the odrive folder with Windows Explorer I am continually prompted to authorize odrive which I do and the web page says that it has completed successfully.
Nothing has changed on the desktop (not even a reboot) so we assumed the issue may have been with either OneDrive or odrive. We are seeing the same behaviour on other desktops too and other ODfB accounts. Other products are still able to sync (OneDrive client and another 3rd Party agent).
I have attempted the following to remediate:
Closed odrive and within OneDrive, removed the odrive permissions and waited for 1/2 hour, then re-added permissions.
Uninstalled odrive and re-downloaded and installed desktop client
Installed odrive to another desktop using both the same OneDrive account and a different one with same results.
Any help you can provide in getting odrive working again would be greatly appreciated
Thanks
Diagnostic sent, do you need to know the account from which it is linked?
Also, unable to upload a file using the odrive web client but can create a folder OK.
When you try to upload via the webclient, are you seeing an error? Can you post a screenshot of that error?
Are you able to download and browser around freely without any errors?
Can you try restarting odrive and then sending one more diagnostic after seeing the login prompt again?
FYI: I also just tried the odrive web interface on another computer using just the web interface and with a previously in-linked OneDrive for Business account and cannot upload files that way either.
Hi @jeff.sandford,
Is this on your home network or a business network? A lot of this behavior is pointing to something environmental. Is there a way for you to test on another network? Do you know if anything changed on your network in the past couple of days?
Another thing we can try is to create a Space in a test folder and then invite me to it (tony at odrive). I can then test via the Space, and see if I can reproduce what you are seeing.
We are seeing this in three different locations, at my office, at another staff members home and in a datacentre where we have a physical desktop placed.
Hi @jeff.sandford,
It is an odd problem. I haven’t seen this before. OneDrive is basically telling us that the session is invalid for uploads, even though we know it is valid because we are able to make all of the other API calls. For some reason only upload is being restricted.
I am able to reproduce the issue with the Space. I cannot reproduce it with any other OneDrive for Business accounts I have, so the issues seems to be specific to your account, at least as far as I can tell.
Are all of the accounts tried so far under the same OD4B domain account?
You see the same issue with any user within that domain that you link to odrive?
Yes that is correct, all of the users are within the same ODfB subscription. Is this something that we may need to log a support call with Microsoft for? I assume they support the use of 3rd Party applications such as odrive?
Hi @jeff.sandford,
OneDrive supports their API, which we are using to perform these actions, but we probably won’t get too far there. I will keep investigating.
Did you remove the shared space? I don’t seem to have access to it any longer. Is it possible to instead create a test user for me to use? I can better debug with that, to trace the exact interaction with OneDrive. With that info I should be able to get some movement from the OneDrive devs.
Hi @jeff.sandford,
This one is tricky, but I am still working through it.
The way we handle access tokens is to centralize the generation (using a refresh token) then hand them out to the authenticated user. It seems like the access token that is generated is being restricted in some way (IP maybe), so that it cannot be used when generated from our central server and given to the requesting client. This is why you can browse via the web client but cannot upload, for example, since the upload request comes from a different place than the normal browsing.
Do you have any idea if your account is restricting this in some way? There are several ways to impose restrictions, but I can find documentation for this particular type of token management.
Tony, Nothing has been done to enhance or modify the permissions from the office 365 side. I’m assuming that the account itself is stand alone or could it be controlled at the tenancy level?
Hi @jeff.sandford,
I believe this type of thing would be controlled at the domain/tenant level vs the individual user. I am going to reach out to Microsoft to ask them what settings might affect token use in this way, too.
As far as I am aware we have made no changes at the tenancy level unless it is something done by the sharepoint people but I do not think they have started work on that side of the tenancy yet.
