Not allowed file, why?

Hi, a few weeks ago I started to notice that I have several files that they are not backing up in the “cloud”
Why is this? and what can i do to solve it? I already have sent a report.

Thank you

Hi @garreton.fco,
If you click on one of the items listed in “not allowed” it should pop-up a window showing why. Can you tell me what it says?

Also, can you send a diagnostic from the tray menu?

ahahhaha sorry, i’m out of storage…


Hi @garreton.fco,
Ahh, that explains it. Thanks for the follow-up!