New User Having Problems Getting Files to Download

Hi @candaceva,
Can you send a diagnostic from the odrive menu so I can take a look? Reinstall should not be necessary and I don’t want to cause more complications in doing that.

If it is a matter of hitting exceptions, we can try a fairly simple CLI script to “sync until done” on your folder. Please take a look at this post for details and let me know if you have any questions. Also, please let me know when you have sent the diagnostic and which folder it is that you are trying to sync down.