Need help to install on Windows 11

Troubleshooting
1

I have downloaded the odrivesync.7301 version on Win11 but it doesn’t work after the installation. No context menu, no odrive folders.
What could be the problem?

2

Hi @nyilasgeri1980,
The installation should work just fine on Windows 11. We haven’t had any other reports of issues.

Do you see the odrive tray menu?
Have you tried performing an uninstall and reinstall?

3

Hi Tony, thx for your answer.

I also have expected a smooth installation but it wasn’t.
I don’t see the tray menu. I have tried to reinstall some times, and restart the pc. I have tried to start from the installed folder but it did nothing :pensive:

4

Hi @nyilasgeri1980,

Please try running a couple commands from the command prompt (click the Windows icon in the tray, type ‘cmd’, and click on "Command Prompt).

1 - This first command will run the odrive launcher. Copy and paste the full command below into the Command Prompt window:

powershell -command "&{& \"$env:programfiles\odrive\odrive.exe\" \"-v\" 2>&1 | echo;}"

Please copy and paste the output here.

2 - The next command will run the main app manually. Run this if odrive does not launch after running command 1). Copy and paste the full command below into the Command Prompt window:

powershell -command "&{$bin=$(ls -Dir \"$HOME\.odrive\bin\" | sort Name -desc | select -f 1).FullName; Start-Process -NoNewWindow \"$($bin)\odriveapp.exe\";}"

Please copy and paste the output here.

5

Good evening Tony,
I did what you recommended me,

C:\Users\Gergő>powershell -command “&{& "$env:programfiles\odrive\odrive.exe" "-v" 2>&1 | echo;}”

Starting launcher with verbose output…

No product argument was passed in. Attempting to find product.conf…

Using path C:\Program Files\odrive\product.conf…

Got UnicodeEncodeError exception ‘ascii’ codec can’t encode character u’\u0151’ in position 20: ordinal not in range(128)

Traceback (most recent call last):
File “”, line 85, in main
File “”, line 40, in print_message_if_verbose
UnicodeEncodeError: ‘ascii’ codec can’t encode character u’\u0151’ in position 20: ordinal not in range(128)

Could not launch, which means the app is already running
odrive.exe : ERROR:root:Got UnicodeEncodeError exception ‘ascii’ codec can’t encode character u’\u0151’ in position 20:
ordinal not in range(128)
At line:1 char:3

  • &{& “$env:programfiles\odrive\odrive.exe” “-v” 2>&1 | echo;}
  • + CategoryInfo          : NotSpecified: (ERROR:root:Got ...t in range(128):String) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError

ERROR:root:Traceback (most recent call last):
File “”, line 85, in main
File “”, line 40, in print_message_if_verbose
UnicodeEncodeError: ‘ascii’ codec can’t encode character u’\u0151’ in position 20: ordinal not in range(128)

C:\Users\Gergő>powershell -command “&{$bin=$(ls -Dir "$HOME.odrive\bin" | sort Name -desc | select -f 1).FullName; Start-Process -NoNewWindow "$($bin)\odriveapp.exe";}”

C:\Users\Gergő>Traceback (most recent call last):
File “”, line 21, in
File “c:\hudson\workspace\odrive_win_master_build\deploy\sandbox\src\pyinstaller\PyInstaller\loader\pyi_importers.py”, line 512, in install
File “c:\hudson\workspace\odrive_win_master_build\deploy\sandbox\src\pyinstaller\PyInstaller\loader\pyi_importers.py”, line 156, in init
ImportError: Can’t load frozen modules.
_pyi_bootstrap returned -1

6

Hi @nyilasgeri1980,
It looks like the issue may be due to the unicode character in your user directory (the ő in “Gergő”).

This is odd because this shouldn’t be an issue under normal circumstances.

Open a Command Prompt and try running this command:
C:\Users\GERG~1\.odrive\bin\7301\odriveapp.exe