Hello,
Please advise how to sync Odrive to Procore.
I would like all my procore files linked to my desktop. As per Procore they told me to download Odrive.
I have installed Odrive and can see the odrive folder on my desktop. when I click on the folder I get the following error message
“Unable to sync project.cloudf.
Procore has denied access for this request”
Procore customer support has asked me to contact Odrive.
Hi @michael.grasso,
It sounds like your company Procore account is not be allowing odrive access.
Can you navigate to this page: https://marketplace.procore.com/apps/odrive
Once you login on this page with your Procore account, do you see an “Install App” button listed at the top right, next to “Contact Us”?
If so, click on that and see if it changes the behavior.
You may also need to have your company Procore administrator allow odrive access and ensure your user has the proper permissions.
Hello,
I just had the same issue.
How can I get this solved?
Thanks,
Hi @solange.pontes,
Thanks for reaching out.
As per the post above, did you go through the steps on the marketplace page and contact your company Procore admin?
Do you know if anyone else in your company has successfully used odrive?
Hello,
Yes - through the steps on the marketplace page - Not working
I will contact my Procore Admin
Hi @solange.pontes,
Let me know what your admin says.
If you like, you can also send over a diagnostic and I can see if any other information is provided in the logs. Just let me know if you send one, so I know to look for it.
Just sent a diagnostic.
Hi @solange.pontes,
I see this in the logs:
Error: code PROCORE_ACCESS_DENIED - {"errors":["Implicit Oauth Connections Are Not Allowed For This Company"]}
The error message is indicating that the company is not allowing user installs:
The Procore admin for the company will need to either allow user installs, or install the app:
OK, they gave me permission.
How fast is the sync between Procore and Odrive?
For example: I deleted a folder in Odrive and that folder still appears in Procore, I refreshed the page, logged out/logged in and the folder is still there.
Hi @solange.pontes,
When a local delete is detected, odrive will queue the sync of the delete to Procore in the “odrive trash”. The odrive trash is a safety mechanism to help prevent accidental deletes.
When the odrive trash is emptied, either manually or automatically, the delete is sent to the remote storage. In the case of using Procore, we generally recommend setting an auto-trash rule to do this automatically.
Click here to view our documentation on the odrive trash (also see screenshots below):
I have also attached a best practices guide for Procore that goes over this on page 2:
Odrive Tips and Best Practices for Using Procore v5.pdf (902.5 KB)
