My odrive car is not being recognized

I have a problem when I connect my device.
I connect my odrive v3.6-56V to the computer and the USB port is perfectly recognized, however, I´m trying to make some tests with phyton to start up an engine with this card and when I use the specific function "odrive.find_any() " to search my device, it appears an error which says “can´t open the USB port” and my device is not recognized so I´m not able to start up the engine.
I would appreciate if someone could tell me why I get this error.

Hi @andreavillagonza,
It sounds like you may be talking about an Odrive Robotics product?
Their forum is here:

This forum is for the cloud storage product.