Multiple Documents folders appearing in Windows Explorer

Troubleshooting
1

I tried to sync my Windows 10 Documents folder to Amazon Cloud Drive and now I get multiple duplicate Documents folders listed under This PC in Windows Explorer.

Any ideas on how to rectify this?

2

Hi @stephenmoore,

Sorry for the inconvenience, we are looking into the matter.

Our initial testing has revealed that this is a view-refreshing problem which goes away if user close --> re-open Windows Explorer but it comes back again if we browse into the mounted “Documents” folder. Furthermore, Documents is the only path causing this strange issue in Windows 10. Do you see the similar issue with any other path in your Windows?

I’ll let you as soon I have any new update available on this issue.

Thanks,
Asif

3

Hi @AsifNisarr,

This same issue happens to the “Pictures” folder as well.

4

Thanks @maccra to bring this into our attention. We are looking into the issue as a whole so a single fix will be sufficient to overcome all these refreshing / entry problem.

Thanks,
Asif