Hi there,
A couple quick questions:
- Were you able to create a link to the account?
- Are you seeing issues when you click on the folder on the web client or the desktop client?
If it’s the web client, you may see a message such as “Cannot browse FTP. Unable to connect to the FTP server.” at the present. Try using the desktop client to see if you can see your files and folders. We may need to notify users that FTP is a desktop-only link.
If you are having issues seeing files and folders when you click into the storage folder for your FTP account from the desktop client, can you provide more information on what you see? Are there error messages or a screenshot you can post? Do you have problems only with this FTP account or with other types of storage (e.g. Gmail, Dropbox, etc.) as well?
Thanks,
-Jeff