Hello,
Typically Folders and Files updates in Procore automatically reflect in Odrive. Well, this is not the case for one of our users. Looks like his folders and files in his Odrive are not updated.
He refreshed and I asked him to do a refresh at all the main folders as well.
He sync and unsync the folder he is looking for But still looks like they are not updated.
Please advise Thank you
Hi @yakeline.torres,
Yes, it sounds like something may be off in the configuration for that user.
Please do the following:
- Send a diagnostic from the odrive tray menu on that user’s machine: How do I send a diagnostic?
- Provide details on the path(s) that you are seeing not updating, along with what is expected vs what is being seen.
Once I have the information above, I can investigate and see what is going on.
i have the exact same issue. It never syncs files and folders. Always catches me out. Not sure what to do now that i have unsynced everything.
Hi @Mitch ,
We can definitely take a look.
Can you please:
- Make sure you are on the latest version of odrive. To do this:
- Exit odrive from the odrive tray menu
- Download and install the latest version from here: Set Up Your odrive
- Send a diagnostic from the odrive tray menu on that user’s machine: How do I send a diagnostic?
- Provide details on the path(s) that you are seeing not updating, along with what is expected vs what is being seen. Since you have unsynced everything, you should reproduce the issue immediately before sending the diagnostic, that way it should be apparent what the issue is in the diagnostic.
Just update here once you are able to go through the 3 steps above.