Finder extension (right-click menu) missing in MacOSX 10.11

[luk4s7]

Yes, all works fine now!
On 2nd Mac installation was successfull without any tricks.

[bruno]

Finder extension (right-click menu) missing in MacOSX 10.11.4 (Portuguese -BR) oDrive 5174.

[Tony]

Hi @bruno,
Have you taken a look at the above posts? Can you tell me if the extension is listed and enabled in System Preferences -> Extensions?

[bruno]

Hi @Tony I tried but did not work.

[Tony]

K let’s try the steps for performing a manual install and see what happens:

1. Exit odrive

2. Open up a terminal

3. enter the following and then hit enter:
   pluginkit -vmA | grep odrive
   Is anything showing at this point?

4. enter the following and then hit enter:
   pluginkit -r ~/.odrive/bin/5174/odriveapp.app/Contents/PlugIns/*
   this will remove the extension, if it is installed

5. enter the following and then hit enter:
   pluginkit -vmA | grep odrive
   nothing should be listed after running this command

6. enter the following and then hit enter:
   pluginkit -a ~/.odrive/bin/5174/odriveapp.app/Contents/PlugIns/*
   This will install the extension

7. enter the following and then hit enter:
   pluginkit -vmA | grep odrive
   This should now show that the odrive extension is installed and it should be visible in the extensions listing

Here is a video going through the process, just to make sure the steps and results are clear. Ignore the fact that the directories I’m typing in are slightly different, it was created a little while ago: Amazon Drive

Keep an eye on the console, too, for any odd errors, like the ones cited here:

Finder extension (right-click menu) missing in MacOSX 10.11

Hi, The problem is solved; the actual problem was the other lines in system.log, which was kernel[0]: Sandbox: coresymbolicatio(39999) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd coresymbolicationd[39999]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache coresymbolicationd[39999]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory coresymbolic…

[bruno]

Did not work
Any other suggestions?

[faradinaaquino]

None of the above worked for me either. I have OS X 10.11.15 and odrive 5491

[Tony]

Sorry for the delay on this one. It is so strange.

Can you please open up a terminal:

… and then copy and paste this into the terminal and hit enter:
pluginkit -vmA | grep odrive;pluginkit -r ~/.odrive/bin/*/odriveapp.app/Contents/PlugIns/*;pluginkit -vmA | grep odrive;pluginkit -a ~/.odrive/bin/*/odriveapp.app/Contents/PlugIns/*;pluginkit -vmA | grep odrive

Then copy and paste the output that is printed out and post it here so I can take a look at it?

Thanks!

[faradinaaquino]

It came back with:

• com.oxygen.odriveapp(1.0) 08027327-6CD8-4B69-9E39-FA9837BF7FA7 2016-06-23 08:36:42 +0000 /Users/fara2/.odrive/bin/5491/odriveapp.app/Contents/PlugIns/FinderSyncExtension.appex
  remove: no plugin at /Users/fara2/.odrive/bin/5491/odriveapp.app/Contents/PlugIns/FinderSyncExtension.appex
• com.oxygen.odriveapp(1.0) E961C312-4402-416E-B079-60948BD66A12 2016-06-23 08:41:29 +0000 /Users/fara2/.odrive/bin/5491/odriveapp.app/Contents/PlugIns/FinderSyncExtension.appex

[Tony]

This looks correct. OS X is telling us that the extensions are registered properly.

You do not see them listed in System Preferences -> Extensions? Can you take a screenshot of the Extensions panel for me?

Can you also try logging in as the Guest account, running odrive, and seeing if the extensions are loaded there?

You can enable the Guest account here:

You can also enable fast user switching here, so its easy to switch over and test:

Thanks!

[faradinaaquino]

Getting into that in the guest account requires turning off file vault and decrypting my files. That’s just too much trouble to go through at this time. I will just stop using odrive for now.

[Tony]

Sorry we couldn’t get this working for you. I can’t tell why this is happening. All of the steps we are taking indicate that the extension is installed properly…

Just let me know when/if you are up for working through it a bit more.

[rucativava]

I had this problem in a Win10 machine, and now in OSX 10.11 . What is going on? I want my context menu back, please!
(i have tried the above terminal commands, to no avail. Terminal tells me the extension is installed, but it does not appear in the System Preferences Extensions panel.)

[Tony]

Does anything appear in the system preferences extensions panel? Have you been able to try the above test with the guest user?

Thanks!

[rucativava]

Nothing in the Extensions nor in Guest. Screenshots attached.

[Tony]

This one has me stumped. I guess one more thing we can look at is the console to see if there are any messages regarding a failure to load extensions. When you take a look, does anything stand out?

Did you see this post above?

Finder extension (right-click menu) missing in MacOSX 10.11

Hi, The problem is solved; the actual problem was the other lines in system.log, which was kernel[0]: Sandbox: coresymbolicatio(39999) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd coresymbolicationd[39999]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache coresymbolicationd[39999]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory coresymbolic…

[rucativava]

Hello,

This link’s solution (https://discussions.apple.com/message/29625454#29625454) has solved the issue. I just hope the problem did not happen in first place.

[Tony]

Glad to hear! This seems like an issue with OS X where it’s caches get screwy…

[desalegnbw]

I am having this problem as well.

The Odrive app is not downloading the extension at all. The plugin folder inside the Odrive.app is empty, in my case.

[Tony]

Hi @desalegnbw,
You are running MacOS 10.11?
Do you see the odrive extension listed in the MacOS System Preferences -> Extensions?