Fail to install Odrive Desktop

We haven’t been able to istall Odrive for one of our employees. He is already added to our Odrive account and should have access, but he is getting a “fail to install” message.

Hi @yakeline.torres,
Thanks for reaching out about this.

Can you please post a screenshot of the error you are seeing? Install errors are very rare, so I want to make sure we gather as much information as possible on it.

Have you already tried an uninstall and reinstall of the latest version?

Thanks for the prompt response.
_I will get you the message sample in a minute
_No, we did not try to re-install since this is the very first attempt to install the app.

Hi @yakeline.torres,
I wanted to follow-up on this, since we didn’t hear back.

Are you still having this installation issue?