Error browsing S3 bucket

Bucket is in south africa, if that’s relevant.

Recent Errors:
2023-08-13_12:21:26PM 9880 9976 RAISED remote_list_folder([u’uri=/94833f44-6493-4047-a585-4d86f926d496-64d92746’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-af-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc006/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0515FEB0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-af-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc006/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0515FEB0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

Hi @conor1,
It looks like the url should be s3.af-south-1.amazonaws.com instead of s3-af-south-1.amazonaws.com.

Can you give that a shot?

In all my other buckets the host entry is blank and they work. I tried s3.af-south-1.amazonaws.com and it said it couldn’t validate my credentials, though they are the same as all my other buckets.

Same problem exists for:
s3.ap-south-2
s3.ap-southeast-3
s3.ap-southeast-4
s3.me-central-1
s3.eu-south-1
s3.eu-south-2
s3.eu-central-2

Error report:
Recent Errors:
2023-08-13_12:21:26PM 9880 9976 RAISED remote_list_folder([u’uri=/94833f44-6493-4047-a585-4d86f926d496-64d92746’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-af-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc006/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0515FEB0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-af-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc006/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0515FEB0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:33:55AM 13448 15728 RAISED remote_list_folder([u’uri=/0746e982-05c8-4e85-9b9e-f29be122a1aa-64da56d1’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-eu-central-2.amazonaws.com’, port=443): Max retries exceeded with url: /lc026/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x05188970>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-eu-central-2.amazonaws.com’, port=443): Max retries exceeded with url: /lc026/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x05188970>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:34:20AM 13660 12172 RAISED remote_list_folder([u’uri=/191be827-16f4-40ce-ae9e-f6bccc83dcbb-64da563d’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-eu-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc022/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0519ACF0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-eu-south-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc022/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0519ACF0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:34:23AM 7240 10628 RAISED remote_list_folder([u’uri=/5ea782c7-0836-41e0-a679-0e8cc7a5d2f5-64da5687’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-eu-south-2.amazonaws.com’, port=443): Max retries exceeded with url: /lc024/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DDBD0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-eu-south-2.amazonaws.com’, port=443): Max retries exceeded with url: /lc024/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DDBD0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:34:52AM 12956 6768 RAISED remote_list_folder([u’uri=/e64c3f2d-bb34-436c-a62c-b729df334b17-64d933e1’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-ap-southeast-3.amazonaws.com’, port=443): Max retries exceeded with url: /lc009/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0519AC10>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-ap-southeast-3.amazonaws.com’, port=443): Max retries exceeded with url: /lc009/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x0519AC10>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:34:55AM 17756 8916 RAISED remote_list_folder([u’uri=/e0f12ee4-52d8-4a38-9d48-996c58e84610-64d934fa’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-ap-southeast-4.amazonaws.com’, port=443): Max retries exceeded with url: /lc010/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DD250>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-ap-southeast-4.amazonaws.com’, port=443): Max retries exceeded with url: /lc010/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DD250>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

2023-08-14_09:35:03AM 1064 8712 RAISED remote_list_folder([u’uri=/5d595615-82ff-40a6-a311-911ad16a42cb-64da5580’, u’pageToken=None’]) NetworkException(code S3_NETWORK_DOWN caused by S3NetworkException(code S3_NETWORK_DOWN - HTTPSConnectionPool(host=‘s3-me-central-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc014/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DD9D0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)) caused by ConnectionError(HTTPSConnectionPool(host=‘s3-me-central-1.amazonaws.com’, port=443): Max retries exceeded with url: /lc014/?delimiter=%2F&prefix= (Caused by NewConnectionError(‘<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x051DD9D0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’,)))))

Thanks @conor1,
This is strange. I wonder if Amazon changed or deprecated the pattern we are using for bucket URLs for some buckets.

I’m looking more into it now.

1 Like

Hey @conor1,
Just to update you: There is a fix for this in the works and I’ll push to get it out within the next week or so.

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Hey @conor1,
Here is a test version that has the fix in it. Can you try it out and verify it solves the issue?

Edit


Our latest release has this fix: Desktop and Web Releases (09-07-2023) Win v.7223 / Mac v.7363


To install:

  1. Exit odrive from the odrive tray menu
  2. Download the new version from the above link
  3. Install

All the regions are working now.

1 Like

Great! Thanks for confirming @conor1

1 Like