Dropbox Business - Getting DB_NO_VALID_SESSION while syncing

Troubleshooting
,
1

I have the latest MacOS Odrive client (7676) -

Getting the following errors again and again (when doing a sync of downloading remote files to local):

13 Jul 03:11:35PM ERROR Failed Download File for Item: - Size: 1240675 Bytes - Date: 2026-07-12 01:01:41 - Error: code DB_NO_VALID_SESSION - Exhausted refresh token attempts (4) (RefreshTokenRequestException) caused by RefreshTokenRequestException(code DB_NO_VALID_SESSION caused by DropboxLoginRequestException(code DB_NO_VALID_SESSION - {“error”:{“.tag”:“other”},“error_summary”:“other/…”,“user_message”:{“locale”:“en”,“text”:“Error in call to API function “files/download”: Invalid authorization value in HTTP header/URL parameter”}}))

2

Hi @budowski ,
The issue you are seeing is due to a very recent change made by Dropbox which broke some of the requests we are making to them. A fixed client was released this morning.

Next steps:

1. Exit odrive from the tray menu.
2. Download and install the latest version: https://docs.odrive.com/Downloads/odrive-client-downloads/

3

Thank you!!! :folded_hands:

Now it seems to be working!