Hi,
I have installed odrive desktop client prod7268 on Surface Pro 10.
Install has finished, but odrive.exe won’t start. I cannot see any windows.
I have restored Surface Pro to factory default and installed odrive, but I got the same error. I have stopped windows defender, but the same.
Event Viewer leaves following logs and dumps.
Does anyone have an idea what I should do next?
EventData
AppName odriveapp.exe
AppVersion 0.0.0.0
AppTimeStamp 00000000
ModuleName ntdll.dll
ModuleVersion 10.0.22621.3527
ModuleTimeStamp b71c4741
ExceptionCode c0000005
FaultingOffset 00057a52
ProcessId 0x4754
ProcessCreationTime 0x1dab17114295086
AppPath C:\Users\USERNAME.odrive\bin\7268\odriveapp.exe
ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll
IntegratorReportId 02fcea98-6ab2-457d-81a6-8d5ae042db4b
PackageFullName
PackageRelativeAppId
0:000> !analyze -v
-
* -
Exception Analysis * -
*
*** WARNING: Check Image - Checksum mismatch - Dump: 0x1b47ed, File: 0x1b18ff - C:\ProgramData\Dbg\sym\ntdll.dll\B71C47411b1000\ntdll.dll
DEBUG_FLR_EXCEPTION_CODE(c0000374) and the “.exr -1” ExceptionCode(c0000005) don’t match
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Write
Key : Analysis.CPU.mSec
Value: 1890
Key : Analysis.Elapsed.mSec
Value: 8327
Key : Analysis.IO.Other.Mb
Value: 11
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 27
Key : Analysis.Init.CPU.mSec
Value: 624
Key : Analysis.Init.Elapsed.mSec
Value: 125773
Key : Analysis.Memory.CommitPeak.Mb
Value: 83
Key : Failure.Bucket
Value: INVALID_POINTER_WRITE_c0000005_heap_corruption!odriveapp.exe
Key : Failure.Hash
Value: {8045b0d5-87c3-4dcf-963c-701f93f9a6f8}
Key : Timeline.OS.Boot.DeltaSec
Value: 70739
Key : Timeline.Process.Start.DeltaSec
Value: 1
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
FILE_IN_CAB: odriveapp.exe.20440.dmp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
eax=00000448 ebx=00e62568 ecx=0000384e edx=0000007f esi=00e62628 edi=00e60000
eip=77bbfdc1 esp=0064cc00 ebp=0064cd30 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
ntdll!RtlpFreeHeap+0xc11:
77bbfdc1 668944cb04 mov word ptr [ebx+ecx*8+4],ax ds:002b:00e7e7dc=???
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 77bbfdc1 (ntdll!RtlpFreeHeap+0x00000c11)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 00e7e7dc
Attempt to write to address 00e7e7dc
PROCESS_NAME: odriveapp.exe
WRITE_ADDRESS: 00e7e7dc
ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p 0x%p Q B %s B
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 00000001
EXCEPTION_PARAMETER2: 00e7e7dc
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
FAULTING_THREAD: ffffffff
STACK_TEXT:
00000000 00000000 heap_corruption!odriveapp.exe+0x0
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; !heap ; ** Pseudo Context ** ManagedPseudo ** Value: ffffffff ** ; kb
SYMBOL_NAME: heap_corruption!odriveapp.exe
MODULE_NAME: heap_corruption
IMAGE_NAME: heap_corruption
FAILURE_BUCKET_ID: INVALID_POINTER_WRITE_c0000005_heap_corruption!odriveapp.exe
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x86
OSNAME: Windows 10
FAILURE_ID_HASH: {8045b0d5-87c3-4dcf-963c-701f93f9a6f8}