Desktop App stops after a few seconds (Mac)

[Tony]

Hi @beli120805,
My apologies. I have found that many times a “full” uninstall and install hasn’t been completed when a user attempts a re-install of the software. The complete process requires a terminal-based command that clears out all of the resident persistence and binaries, as per this post:

How do I uninstall odrive?

Windows : Exit odrive Uninstall odrive using the standard windows uninstall method (add/remove programs). The default odrive folder will be renamed to odrive_backup_[current date and time] as a backup. MacOS: Please follow the steps outlined below: Exit odrive. Open a terminal session (type “terminal” in Spotlight search): [image] Run the following command in the terminal session (copy & paste the entire thing into terminal and hit the Enter key): cd "$HOME" && rm -r ".odrive"…

If that terminal command was already run then we will need to dig deeper.

A few questions:

• Did this problem just start occurring, or have you encountered it from the beginning of using odrive?
• If it was something that suddenly came up, was there anything that changed or was added on the system around that time?
• If you double-click on a .cloud or .cloudf file when odrive is not running, will it launch and stay running?

The next time this happens please perform the following steps:

• Open the Console app (type console in spotlight search) and filter for odrive at the top right. Make sure to hit return after entering odrive for the filter to take effect. See if there is anything here that stands out during the time that the odrive app disappears. If there is, please copy and paste it here so I can take a look.

• Still in the Console app, click on “System Reports” on the left-hand side, under “Reports” and see if there are any reports with odrive in the name around the time of the disappearance. Do the same for “User Reports”. If there are, please message those to me (click on my name and then click “Message”)