Context menu missing, and cannot sync files

Troubleshooting
1

The context (option to e.g., sync individual file) when I right click in Macbook version is missing.

Further, clicking on a .cloud file says "Either this file is not inside a valid odrive folder, or odrive is not initialized correctly (not logged in?).
I am logged in.

I have just sent diagnostics 2 mins ago.

2

Hi @lance_abel,
I am seeing sync activity in the sync activity log which indicates that the sync engine is working.

  1. What is an example file name and path you are trying to download that is not working?
  2. Is there anything about your setup or environment that could be of note (external drives, symlinked folders, etc…)?
  3. Are you seeing right-click options on a folder like /Users/macbookpro15touchbar/odrive/OneDrive ?
3

(post deleted by author)

4
  1. You are correct that syncing is occurring, but this only helps for files that already exist locally because they were downloaded before.
    That doesn’t help for files that only exist as .cloudf; these are not possible to access as when I double click in Finder I get the errors described.
  2. No external drives, one local drive (C: only)
  3. Inside /Users/macbookpro15touchbar/odrive/, I see a folder “OneDrive” (which has the options to Sync/Unsync/Refresh)
    However that folder is a link, and takes me to /Users/macbookpro15touchbar/Library/CloudStorage/OneDrive-Personal
    Subfolders of this do not have the Sync/Unsync/Refresh options
5

Hi @lance_abel,
I see. That is the issue then. The odrive client won’t follow shortcuts (although it will follow symlinks). It also has exclusions to ignore the Library folders.

It sounds like you have a shortcut to the Microsoft OneDrive MacOS desktop application’s sync root location in the root of your odrive folder, for some reason.

Do you know how that happened? You must also have the OneDrive client installed?

6

Yeah I have OneDrive too, that was the only way I could get it to sync.

What do you recommend? Removing OneDrive and moving the folder?
If so, how do I move the folder safely though?
I don’t want the files in my OneDrive to move folder too. That bit has always confused me about OneDrive/ODrive,

7

Hi @lance_abel,
Okay, got it. Yeah the odrive client is completely separate from the OneDrive client.

You should remove the OneDrive shortcut from the odrive folder, since odrive doesn’t know what to do with that. You definitely want to keep the OneDrive sync client and the odrive sync client separate from each other. They should never point to the same local folders, for example.

To sync OneDrive with odrive, if you want to do that, you will need to link your OneDrive storage to your odrive account. You can do this by going to odrive | Sign in, login to your odrive account, and click on “+ Link Storage”). After doing that, a OneDrive placeholder folder will show-up in the root of the odrive folder and you can sync that.

Before doing that, however, can you tell me what your goal is? What are you wanting to accomplish with odrive? That will give me a better understanding of what you should do next.

8

Hi Tony, my odrive is already signed in. I’ve also removed that link, and the placeholder folder has showed up in the root of the odrive folder. Still the same errors though trying to download .cloudf files

I don’t need OneDrive, I want oDrive (that’s what I use on my PC, and was using it on my laptop for ages before these errors). I use features like syncing some files, leaving some only offline, conflict detection, selective deletion of trash etc.

9

Hi @lance_abel,
Okay, now that things are cleaned up a bit, can you do the following?

  1. Double-click on the cloudf file you are trying to sync
  2. Right-click->sync that cloudf file and see if you are able to sync it that way.
  3. Assuming those both fail, send another diagnostic and tell me the name of the cloudf file that you are trying to sync, and the path where it is located.