Hi,
Today I was trying to sync my movies from ACD to my macbook.
And these files were uploaded few days ago on my windows PC.
But it keeps pop-up this dialog and stop syncing files.
Is it because of the file size(3GB to 13GB)?
Or these are broken files?
How do I know if the file was uploaded successfully or not?
Can you test if you are able to download these files from the odrive web client (https://www.odrive.com)?
What about the Amazon Cloud Drive web client?
Can you also click on āsend diagnosticsā in the odrive tray menu?
Iāll try it and let you know if it works.
But Iām taking a vacation, canāt do the downloading in a few days.
I can send the diagnostics first.
Cheers.
Hi,
It says āUnsolicited reports will not be reviewedā when I try to send report(and I sent it anyway).
Should I provide something like ID or ACD account name?
Thanks.
Hi Kimi,
Are you still seeing this behavior? If so, can you send another diagnostic? The previous one looked to be mostly idle, so didnāt reveal any current issues.
Maybe you could try to sync the files, and when the error message comes up, then directly send a diagnostics report. This way there should appear something.