Cannot install odrive on Windows 10

nick_baggott · April 26, 2016, 1:19pm

I’ve tried several times to install odrive (using odrivesync.5203.exe) on Windows 10 but it always fails with error “Setup Failed” then “0x800b0001 - Unknown trust provider”. I have been using “run as Administrator”. It could well be a problem with my Windows set up rather than odrive but I need to be pointed in the right direction to find a solution.

Install log shows:

[0814:01D8][2016-04-26T14:03:24]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Nick\Downloads\odrivesync.5203.exe, cmdline: ‘-burn.unelevated BurnPipe.{7DAA2B99-04A9-4D3B-89ED-3C80278DDAA6} {324B7D97-D16D-407C-87CE-6E1FD19FC94A} 9848’
[0814:01D8][2016-04-26T14:03:24]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Nick\AppData\Local\Temp\odrive_20160426140324.log’
[0814:01D8][2016-04-26T14:03:24]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Nick\Downloads\odrivesync.5203.exe’
[0814:01D8][2016-04-26T14:03:24]i000: Setting string variable ‘WixBundleName’ to value ‘odrive’
[0814:01D8][2016-04-26T14:03:24]i100: Detect begin, 3 packages
[0814:01D8][2016-04-26T14:03:24]i000: Setting string variable ‘Net4x64FullVersion’ to value ‘4.6.01038’
[0814:01D8][2016-04-26T14:03:24]i000: Setting string variable ‘Net4FullVersion’ to value ‘4.6.01038’
[0814:01D8][2016-04-26T14:03:24]i052: Condition ‘Net4FullVersion AND (NOT VersionNT64 OR Net4x64FullVersion)’ evaluates to true.
[0814:01D8][2016-04-26T14:03:24]w120: Detected partially cached package: Odrive_x64.exe, invalid payload: Odrive_x64.exe, reason: 0x80070570
[0814:01D8][2016-04-26T14:03:24]w120: Detected partially cached package: Odrive_x64.exe, invalid payload: cabF86E6C821B5C13030D55C93C8C703EA3, reason: 0x80070570
[0814:01D8][2016-04-26T14:03:24]i101: Detected package: Net4Full, state: Present, cached: None
[0814:01D8][2016-04-26T14:03:24]i101: Detected package: Odrive_x86.exe, state: Absent, cached: None
[0814:01D8][2016-04-26T14:03:24]i101: Detected package: Odrive_x64.exe, state: Absent, cached: Partial
[0814:01D8][2016-04-26T14:03:24]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[0814:01D8][2016-04-26T14:03:24]i199: Detect complete, result: 0x0
[0814:11CC][2016-04-26T14:03:28]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[0814:01D8][2016-04-26T14:03:28]i200: Plan begin, 3 packages, action: Install
[0814:01D8][2016-04-26T14:03:36]i052: Condition ‘NOT (Net4FullVersion OR Net4x64FullVersion)’ evaluates to false.
[0814:01D8][2016-04-26T14:03:36]w321: Skipping dependency registration on package with no dependency providers: Net4Full
[0814:01D8][2016-04-26T14:03:36]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[0814:01D8][2016-04-26T14:03:36]i052: Condition ‘VersionNT64’ evaluates to true.
[0814:01D8][2016-04-26T14:03:36]i000: Setting string variable ‘WixBundleRollbackLog_Odrive_x64.exe’ to value ‘C:\Users\Nick\AppData\Local\Temp\odrive_20160426140324_0_Odrive_x64.exe_rollback.log’
[0814:01D8][2016-04-26T14:03:36]i000: Setting string variable ‘WixBundleLog_Odrive_x64.exe’ to value ‘C:\Users\Nick\AppData\Local\Temp\odrive_20160426140324_0_Odrive_x64.exe.log’
[0814:01D8][2016-04-26T14:03:36]i201: Planned package: Net4Full, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0814:01D8][2016-04-26T14:03:36]i201: Planned package: Odrive_x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0814:01D8][2016-04-26T14:03:36]i201: Planned package: Odrive_x64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0814:01D8][2016-04-26T14:03:36]i299: Plan complete, result: 0x0
[0814:01D8][2016-04-26T14:03:36]i300: Apply begin
[2678:09D8][2016-04-26T14:03:38]i360: Creating a system restore point.
[2678:09D8][2016-04-26T14:03:40]i361: Created a system restore point.
[2678:09D8][2016-04-26T14:03:44]i000: Caching bundle from: ‘C:\Users\Nick\AppData\Local\Temp{b3c1528d-bee7-4a79-963b-6d1c46013f8d}.be\odrive.exe’ to: ‘C:\ProgramData\Package Cache{b3c1528d-bee7-4a79-963b-6d1c46013f8d}\odrive.exe’
[2678:09D8][2016-04-26T14:03:44]i320: Registering bundle dependency provider: {b3c1528d-bee7-4a79-963b-6d1c46013f8d}, version: 1.0.5203.0
[2678:0A88][2016-04-26T14:03:45]e000: Error 0x800b0001: Failed authenticode verification of payload: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:45]e000: Error 0x800b0001: Failed to verify signature of payload: Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:45]e310: Failed to verify payload: Odrive_x64.exe at path: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe, error: 0x800b0001. Deleting file.
[2678:0A88][2016-04-26T14:03:45]e000: Error 0x800b0001: Failed to cache payload: Odrive_x64.exe
[0814:1E3C][2016-04-26T14:03:45]e314: Failed to cache payload: Odrive_x64.exe from working path: C:\Users\Nick\AppData\Local\Temp{b3c1528d-bee7-4a79-963b-6d1c46013f8d}\Odrive_x64.exe, error: 0x800b0001.
[0814:1E3C][2016-04-26T14:03:45]e349: Application requested retry of payload: Odrive_x64.exe, encountered error: 0x800b0001. Retrying…
[2678:0A88][2016-04-26T14:03:47]e000: Error 0x800b0001: Failed authenticode verification of payload: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:47]e000: Error 0x800b0001: Failed to verify signature of payload: Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:47]e310: Failed to verify payload: Odrive_x64.exe at path: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe, error: 0x800b0001. Deleting file.
[2678:0A88][2016-04-26T14:03:47]e000: Error 0x800b0001: Failed to cache payload: Odrive_x64.exe
[0814:1E3C][2016-04-26T14:03:47]e314: Failed to cache payload: Odrive_x64.exe from working path: C:\Users\Nick\AppData\Local\Temp{b3c1528d-bee7-4a79-963b-6d1c46013f8d}\Odrive_x64.exe, error: 0x800b0001.
[0814:1E3C][2016-04-26T14:03:47]e349: Application requested retry of payload: Odrive_x64.exe, encountered error: 0x800b0001. Retrying…
[2678:0A88][2016-04-26T14:03:48]e000: Error 0x800b0001: Failed authenticode verification of payload: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:48]e000: Error 0x800b0001: Failed to verify signature of payload: Odrive_x64.exe
[2678:0A88][2016-04-26T14:03:48]e310: Failed to verify payload: Odrive_x64.exe at path: C:\ProgramData\Package Cache.unverified\Odrive_x64.exe, error: 0x800b0001. Deleting file.
[2678:0A88][2016-04-26T14:03:48]e000: Error 0x800b0001: Failed to cache payload: Odrive_x64.exe
[0814:1E3C][2016-04-26T14:03:48]e314: Failed to cache payload: Odrive_x64.exe from working path: C:\Users\Nick\AppData\Local\Temp{b3c1528d-bee7-4a79-963b-6d1c46013f8d}\Odrive_x64.exe, error: 0x800b0001.
[0814:01D8][2016-04-26T14:03:48]e000: Error 0x800b0001: Failed while caching, aborting execution.
[2678:09D8][2016-04-26T14:03:48]i330: Removed bundle dependency provider: {b3c1528d-bee7-4a79-963b-6d1c46013f8d}
[2678:09D8][2016-04-26T14:03:48]i352: Removing cached bundle: {b3c1528d-bee7-4a79-963b-6d1c46013f8d}, from path: C:\ProgramData\Package Cache{b3c1528d-bee7-4a79-963b-6d1c46013f8d}
[0814:01D8][2016-04-26T14:03:48]i399: Apply complete, result: 0x800b0001, restart: None, ba requested restart: No

Tony · April 26, 2016, 4:07pm

Hi,
There may be a couple of reasons for this. Have you tried deleting the installer you have on your system and re-downloading from our website? https://www.odrive.com/features/sync

That is the first thing I would try. If that doesn’t work we can move to some next steps.

Thanks!

nick_baggott · April 26, 2016, 4:46pm

Hi Tony

Thanks for your quick response.

Yes, I’ve deleted the installer on my system and downloaded it again from your link. (The third time I’ve done this). Sadly still exactly the same result.

Tony · April 26, 2016, 6:22pm

Do you know if Windows updater is working? Looking into this, it appears that this type of issue is not uncommon, although it is mostly attributed to windows updates not working. In those cases there are a couple of reasons, but many revolve around incorrect root certificates on the machine.

If you go to Windows update and check for updates, does it seem to work?

nick_baggott · April 26, 2016, 9:20pm

Windows updater seems to be working fine for most updates. However, it is having a problem with updating Visual Studio 2010 Tools for Office Runtime. Maybe I need to try to get that fixed before expecting odrive to install?

Tony · April 27, 2016, 5:26am

Can you do the following for me?
Right-click on the odrivesync.5203.exe file and select properties->Digital Signatures->Details:
Does it show at the top of the General tab:
“Digital Signature Information
This digital signature is OK”?

Next, click on View Certificate and select the “Certification Path” tab. Does the Certificate status show “This certificate is OK” for each of the 3 certificates in the path?

Thanks!

nick_baggott · April 27, 2016, 10:08am

When I right-click on odrivesync.5203.exe and select properties there is no tab for Digital Signatures. The only tabs I see are
| General | Compatibility | Carbonite | Security | Details | Previous Versions |
Could this be because I’m running Windows 10 Home edition rather than Pro or Enterprise?
I have downloaded Mark Russinovich’s sigcheck.exe and run that against odrivesync.5203.exe and that shows:

C:\Users\Nick\Downloads\odrivesync.5203.exe:
Verified: Unknown trust provider.
Link date: 15:14 28/11/2013
Publisher: n/a
Company: Oxygen Cloud, Inc.
Description: odrive
Product: odrive
Prod version: 1.0.5203
File version: 1.0.5203
MachineType: 32-bit

Tony · April 27, 2016, 2:38pm

Take a look at this article and run through the DISM steps listed under “Resolution” for Windows 10. It may help. It seems that there is something screwy on your system.
https://support.microsoft.com/en-us/kb/947821

nick_baggott · April 27, 2016, 10:29pm

Thanks for the link. I’m getting various problems running this, my system clearly is corrupted in places. Once I manage to get my system clean (assuming I will eventually) I’ll have another go at installing odrive. In the meantime many thanks for your help.

nick_baggott · April 29, 2016, 12:55pm

OK, I’m half happy. After spending a lot of time googling and trying things to clean my system, I finally did a complete reset of Windows 10 (a real pain as there are a lot of apps I’m going to have to reinstall).

After the reset I’ve been able to install odrive with no problems, so that’s a real plus. Tony, thanks for your help.

The only (extremely frustrating) downside is that when I run sfc /scannow I still keep getting the same list of corrupt files which cannot be repaired, viz fdeploy.dll, fde.dll, gpedit.dll, gptext.dll. It seems I’m not alone in this although seeking help will have to be on a different forum.

Tony · April 29, 2016, 11:11pm

Sorry @nick_baggott,
Sounds like a big PITA. I’m glad its getting “mostly” resolved. Also really glad to hear that odrive is working. I suppose you can take solace in the fact that you can upload all of your stuff to the cloud and then feel safe about wiping out that system completely and reinstalling at some point down the road.