Bug with version 6769

After updating odrive logs such error and exiting immediately:

[ERROR] 2020-11-10 08:13:00,019: Got UnicodeEncodeError exception 'ascii' codec can't encode characters in position 9-13: ordinal not in range(128)
[ERROR] 2020-11-10 08:13:00,019: Traceback (most recent call last):
  File "<string>", line 177, in main
  File "C:\hudson\workspace\Odrive_Win_Master_Launcher\deploy\output\artifacts\build\odrive\WinOdrive\out00-PYZ.pyz\src.odrive_app.Launcher", line 167, in launch
  File "C:\hudson\workspace\Odrive_Win_Master_Launcher\deploy\output\artifacts\build\odrive\WinOdrive\out00-PYZ.pyz\src.odrive_app.Launcher", line 121, in _launch_app
  File "C:\hudson\workspace\Odrive_Win_Master_Launcher\deploy\output\artifacts\build\odrive\WinOdrive\out00-PYZ.pyz\subprocess", line 394, in __init__
  File "C:\hudson\workspace\Odrive_Win_Master_Launcher\deploy\output\artifacts\build\odrive\WinOdrive\out00-PYZ.pyz\subprocess", line 644, in _execute_child
UnicodeEncodeError: 'ascii' codec can't encode characters in position 9-13: ordinal not in range(128)

Reinstalling doesn’t help.

1 Like

Hi @kzh55,
Sorry for the trouble. This sounds like it could be due to an issue encountered during the update.

Can you try the following? This will “reset” the bin directory, which may be incomplete, and then start odrive:

  1. Open up a command prompt by clicking on the Windows icon in the taskbar, typing “cmd”, and then clicking on “Command Prompt”.

  2. Once the command prompt is open, copy and paste the following command in (all one line) and hit enter:
    powershell -command " & {Stop-Process -erroraction silentlycontinue -Force -processname odriveapp; Stop-Process -erroraction silentlycontinue -Force -processname odrive; Stop-Process -erroraction silentlycontinue -Force -processname odrive; sleep 5; ren \"$HOME\.odrive\bin\" \"$HOME\.odrive\bin_bak\";del \"$HOME\.odrive\version\";Start-Process -NoNewWindow \"$env:programfiles\odrive\odrive.exe\";sleep 20;cd \"$HOME\.odrive\"; del -recurse -Force \"bin_bak\"}"

This is going to delete the C:\Users\[your user name here]\.odrive\bin folder and the C:\Users\[your user name here]\.odrive\version file and then re-run the launcher. I have a feeling that the C:\Users\[your user name here]\.odrive\bin folder is incomplete somehow and a re-install will not correct this particular error, unfortunately.

Instead of running the above command you can also just manually remove those two items (and only those two items) and then try running odrive again:

  • The folder C:\Users\[your user name here]\.odrive\bin
  • The file C:\Users\[your user name here]\.odrive\version

Just let me know if you have any questions.

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@Tony
I manually remove those folders. After auto updating i got same error :frowning:

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Hi @kzh55,
Hmm… okay. Try removing those folders again and, without starting odrive again, installing the latest version from here: https://www.odrive.com/downloaddesktop?platform=win

Once odrive comes up, can you send a diagnostic from the odrive tray menu? I just want to take a look at a couple of things.

1 Like

@Tony
No tray icon after installing latest version. Cannot send you diagnostics.

1 Like

Hi @kzh55,
This is definitely odd. What if you run this command from a command prompt:
powershell -command "&{$bin=$(ls \"$HOME\.odrive\bin\" | sort Name -desc | select -f 1).FullName; Start-Process \"$($bin)\odriveapp.exe\";}"

The odrive.exe app actually ends up launching odriveapp.exe in the C:\Users\[your user name here]\.odrive\bin\[latest version]\ folder. The above command will run it directly. Maybe the odriveapp.exe app is erroring out in some way?

When you try to launch it directly, what happens?

Can you also send me the log file so I can take a look at it?

1 Like

@Tony

Here is error: log

Looks like odrive doesn’t understand cyrillic symbols. It strange, because previous versions works like a charm.

1 Like

Thanks @kzh55,
We’ll need to dig into this.

I am having a new version built based on the previous version that was working for you. That will hopefully get you back up and running until we figure out why this broke in this release.

Can you also post the username here so we can make sure we are testing with the same characters?

1 Like

@Tony
Username: Школа

1 Like

@Tony

Can you share link to that version, or wait for next version?

1 Like

Hi @kzh55,
Try this build: https://www.odrive.com/s/590c00ed-a1e7-402c-b161-d2d046019f38-5faba85c

1 Like

@Tony
Same error. Strange. I did full reinstall.

1 Like

Hi @kzh55,
Sorry, I didn’t see your message before I signed-off.

I’m still working through this, but can you try this one-line script from a standard cmd prompt in the meantime?
powershell -command "&{$bin=$(ls \"$HOME\.odrive\bin\" | sort Name -desc | select -f 1).FullName; Start-Process \"$((New-Object -ComObject Scripting.FileSystemObject).GetFolder($bin).ShortPath)\odriveapp.exe\";}"
This attempts to use the “shortpath” to bypass any non-standard character issues.

Another way to do this is to perform the following steps (also from a standard cmd prompt):

  • perform a dir /x on your C:\Users folder to get the “shortpath” of your profile directory
  • Use that “shortpath” version to run the odriveapp.exe command

For example, on my system running dir /x will show a shortpath for my user’s profile directory as 5A62~1. I then run C:\Users\5A62~1\.odrive\bin\6769\odriveapp.exe

1 Like

I have the same problem.
Tried the powershell command
powershell -command “&{$bin=$(ls “$HOME.odrive\bin” | sort Name -desc | select -f 1).FullName; Start-Process “$((New-Object -ComObject Scripting.FileSystemObject).GetFolder($bin).ShortPath)\odriveapp.exe”;}”
it didn’t work.

With the C:\Users\5A62~1.odrive\bin\6769\odriveapp.exe odrive started working. When I closed the command prompt it stopped responding.

Sadly I have e special character, à, in my path.

1 Like

Hi @crocella.marco,
Thanks for the feedback. You would need to leave the command prompt open for now, until we can get a proper fix out.

I may have a build to test here soon.

1 Like

@Tony
With short path it works. Running without any errors. Temporary solution - run it from autorun with shortpath.

But only with 6771 build.

2 Likes

Hi @kzh55 and @crocella.marco,
Can you give this build a shot, when you get a chance, and let me know the result? https://www.odrive.com/s/2104cc44-ff53-4d69-b628-25e5bc1c4b92-5facf4a3

2 Likes

@Tony
It works. Thanks. I can use this build, it will autoupdate for next build if needs?

2 Likes

Hi @kzh55,
Thanks for confirming!

Yes it will be able to autoupdate.

1 Like

I can confirm it works too.
Thank you for the great work!

1 Like