Amazon Photos sync regularly deletes all local files only to download them once again

belegring · June 21, 2021, 7:20am

Amazon Photos sync regularly deletes all local files only to download them once again.

Tony · June 21, 2021, 2:13pm

Hi @belegring,
This certainly sounds strange.

Can you send over some logs and diagnostics so that I can take a closer look at what is happening?

The “sync activity log” is located here:
Once open (as main.log), please save it to your Desktop and then send it to me directly by clicking on my name and selecting “Message”.

How to send a diagnostic from the odrive tray menu:

send_diagnostics406×544 20.4 KB

send diagnostic mac316×546 119 KB

Tony · June 24, 2021, 4:15am

Hi @belegring,
Are you still seeing this issue?

belegring · June 25, 2021, 1:08pm

Hi Tony,

Sorry for the delay. It took a while for it to reoccur after I wrote the last message, but today it seems that about 2,000 local files were once again deleted. I’ll see if I can get the logs for you now.

Thanks,
Johan