Unexpected error while syncing external folder

Troubleshooting
1

Hi,

I can see that this topic is one of the recurring topics, but unfortunately, having gone through most of them, I can’t seem to find a resolution for my trouble.

I have sync’d an external folder to Amazon Drive. It’s got about 14 GB of data. Every sub-folder/file within the main sync’d folder was handled properly, except for 2 folders:

  1. This folder contains symbolic links to other folders
  2. This contains a bunch of files related to my programming work.

Whenever I try to sync any of these folders, I keep getting the “Can’t sync folder, unexpected error” message.

Any help?

Thanks!

2

Hi @anirvan.majumdar,
Usually this is due to broken symlinks. I assume you are using MacOS. If so, you can take a look at this post on stackexchange for locating broken symlinks. https://unix.stackexchange.com/a/38691

You can also send a diagnostic from the odrive menu and I can take a look

3

Hi Tony,

I’m using El Capitan.

Also, “symlinks” would explain one of the folders that’s not getting sync’d. The other one has no symlink. It just contains code related stuff.

Thanks,
Anirban

4

Oh – and I’ve sent a diagnostic report.

5

Hi @anirvan.majumdar,
Can you trigger the exception again and then send another diagnostic?
Can you also provide the path(s) for the items that are having issues?

6

Hi Tony,

I’ve sent across the error reports after trying to sync the 2 problematic folders.

The paths for the folders are:

  • /nginx <== this one contains the symlinks
  • /source <== this one only contains code related stuff and no symlinks
7

Hi @anirvan.majumdar,
I see a few filesystem errors that may be causing this. Since odrive will abort on the first error, I can’t tell if there are more.

OSError([Errno 62] Too many levels of symbolic links: '/Users/anirban/work/urbanpiper/nginx/branch/branch
This one looks like a self-referencing symlink

OSError([Errno 2] No such file or directory: '/Users/anirban/work/urbanpiper/source/server/venv/env0/bin/ENV.sh
This one looks like a broken symlink

Did you try any of the methods in the stackexchange post for finding broken symlinks?

8

Hi Tony,

This is pretty insightful. And no, I didn’t look for a post for broken links. I’ll go search for one.

Thanks again!

9

Hi @anirvan.majumdar,
I posted a link in my post above which had a few methods:

10

Hi Tony,

Is it possible to extend my trial period by another week? I think it’ll end today and due to the symlink issue I wasn’t able to really test out odrive.

Thanks!

11

Hi @anirvan.majumdar,
Sorry I didn’t get back to you sooner.

odrive offers a full, no-questions-asked, instant refund if you cancel the Premium subscription within 30 days of purchase. You can use that to effectively get another 30-day trial, if you like. If this won’t work for you, please message me directly and I’ll see what I can do.

12

Hi Tony,

No issues. I’ve gone ahead and purchased a premium plan to setup by systems. Will reach out if I face any issues.

Thanks for all the help!
Anirban

1 Like
13

Great! Thanks @anirvan.majumdar