Sync to odrive folders no longer syncing

Hi @salasprojects,
Thanks for the additional information.

Can you walk me through where you are adding the new files for upload?

  • Which folder are they going into (full path to folder).
  • Are you able to download anything inside that folder?
  • I think you are working within Team Drives, primarily, but are you able to upload new files into the root of odrive/Google Drive/? Can you try that as a test?
  • Can you add one more file into the problem folder, provide the file name, and then send another diagnostic?

What may have happened here is that you were using the “Sync to odrive” feature during the trail period. "Sync to odrive is a premium feature, so it won’t be available on free accounts after the trial has expired. The “sync to odrive” feature allows you to sync folders outside of the default odrive folder. The free version allows you to sync anything within the default odrive folder (the folder you get when you click on “open odrive folder” in the odrive menu).

More on the differences between free and Premium here: What is free vs paid (premium)?
More on sync to odrive here: https://docs.odrive.com/docs/manage-sync#section-sync-external-folders