Lost OneDrive folder from odrive

bruce · July 9, 2016, 6:37pm

A folder on my OneDrive is not showing any longer in my odrive. I tis there on OneDrive. How do I get i back in odrive?

Tony · July 10, 2016, 1:07am

Hi Bruce,
Do you see the OneDrive folder listed on the web client here? https://www.odrive.com/account/myodrive

If so, can you take a screenshot of that view and one of the desktop view and post here. Can you also send over a diagnostic from the odrive tray menu?

bruce · July 10, 2016, 1:28am

Yes, I see it.

Also, how do I get into my deleted folder in odrive?

I sent a report.

bruce · July 10, 2016, 2:45am

Tony · July 11, 2016, 4:35pm

Hi Bruce,
Can you try send another diagnostic please. The last one didn’t make it through.

For odrive trash, you can see the status in the odrive tray menu:

Do you see anything listed in the trash currently?

bruce · July 11, 2016, 5:31pm

I found the folder in the trash and put it back so everything is fine.