Illegal File Name

I am trying to sync files and get the following error “Can’t sync Box. Illegal file name”, but I do not know what is specific issue or file in question. Please advise.

Hi @deanneese,
Can you tell me what you are trying to sync and what actions you are taking to do so?

This message generally indicates that there is a problem with one of the files/folders in the structure you are syncing. If this is a download, it may help to provide a screenshot of the folder, as it appears in Box’s web client. That way we can see if there might be any items that look like they could cause a problem.