Cannot sync encrypted amazon drive folders

Hi,

I am unable to sync any encrypted files or folders from Amazon Cloud Drive.

The error message I get when trying to open a .cloud or .cloudf file is “Unable to sync . Please check your network connection or manage your proxy settings”.

This only applies to encrypted files in amazon - unencrypted files in amazon are fine, as are encrypted files in google drive.

This is obviously a rather urgent issue for me.

Thanks in advance.

To follow up, files are now sometimes syncing but still failing more than often.

Possibly a temporary amazon issue (though doesn’t explain unencrypted syncs working).

Jon

Hi @Jon_V,
It is possible that Amazon is experiencing some issues.

Are these large files?

If you send a diagnostic from the odrive menu I can taker a deeper look.

Hi, no - file size or whether it’s a file or folder seemed to make no difference.

I will send a diagnostic if it happens again.

Thanks

Thanks @Jon_V,
It sounds like thinks may be going more smoothly for you now, so it was probably something on the Amazon Drive side that has cleared.